Senior Site Reliability Developer

Job Description

*Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.A BS or MS in Computer Science, or equivalent. Identifies solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Identifies solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 5+ years experience of running large scale customer facing web services., *Oracle is building an Infrastructure-as-a-Service (IaaS) Public Cloud, and a large part of that effort is building a state-of-the-art Virtual Cloud Network (VCN) capabilities. We are looking for exceptional software engineers with backgrounds in cloud services and distributed systems.The VCN team is building a high performance, scaled out, and high availability offering that will be the foundation of a modern cloud system. We believe that this team and its mission sits squarely at the center of Oracles future and this is an opportunity to rethink the way Virtual Cloud Network computes and storage systems interact and change the way applications are built. As part of the VCN (Software Engineer) team, you will be continually challenged and have an opportunity to contribute to its services & make success every day. As a Software Engineer you will work on code and automation to create new systems for scaling deployment and mission-critical operations of our product which is deployed to data centers worldwide. Your goal is to improve availability by reducing time to mitigate, ensure we are measuring the right things, and automating tasks that impact development velocity, availability or productivity. You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues. Technically, you will understand the full stack of the services you support and are able to dig deep into the service to determine how to best mitigate customer impact.Required Qualifications: B.Tech / M.Tech / M.C.A or any equivalent Degree in Computer Science and Engineering 7-8+ years equivalent work experience in Infrastructure as a code / SRE / DevOps tooling / Automation in supporting large scale systems in Production. Demonstrable experience in one or more scripting/programming languages: Python, Java, Perl, Bash, Ruby etc. Proficient in Oracle RDBMS ( SQL & PLSQL Programming ) Familiarity and working experience with REST services / Micro-services / Infrastructure / Server frameworks. Experience in building rich dashboards for Application monitoring and reporting. Foundational knowledge of the following: XML, JSON, Bitbucket, CI/CD tools like Jenkins/TeamCity Involved in Agile and Scrum methodology, CI/CD deployment cycles. Experience in any combination of: OKE, Docker, Terraform, Chef, Ansible, Grafana, Prometheus, ELK Good understanding of web application stacks, and web protocols Excellence in verbal and written communication. Ability to communicate with all levels during critical events. Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks. Familiarity with large scale cloud networking infrastructure, including network architectures, TCP/IP protocols, firewall management, routing, switching, ACLs, SSL/TLS. Configuration and maintenance of applications such as WebLogic, Apache, NGINX, Envoy, Memcached, Squid, NFS, DHCP, NTP, SSH and DNS. Configuration and change management and automation.Cloud Service monitoring and incident managementRole:The role is a mix of systems engineering, automation engineering, network operations, and data engineering. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. We are looking for a strong Software Engineer (SE) who will help ensure the availability of our Cloud services 24x7x365. The SE will have a pulse on the Oracles Commercial Experiences services at all times and be directly accountable for the troubleshooting and resolution of service issues while continuously working with engineering partners to improve telemetry and automation.Further, you will drive improvements through the development of tools and engage partner teams to drive down incident counts, reduce severity of events and minimize Time to Mitigate. We will look to the Software Engineer to continually review and enhance systems, methods and applications to enable the delivery of a positive customer experience to OCI.Responsibilities:Perform proactive service checks and monitor/triage incoming system/application alerts, E-mails and phone calls to ensure appropriate priority and response. Triage and troubleshoot service impacting events from multiple signals including phone, E-mail, service telemetry and alerting. Communicate with professionalism and precision to internal and external customers during high priority situations. Identify and work with engineering to implement opportunities for automation, signal noise reduction, recurring issues and other actions to reduce time to mitigate service impacting events and increase the productivity of cloud operations and development resources. Manage the coordination, documentation and tracking of critical incidents ensuring rapid and complete issue resolution and appropriate closed loop to customers and other key stakeholders. Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of services within the Oracle Cloud Infrastructure. Participate in the technological analysis related to the multiple Oracle applications operational and internal tools.Improves availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for entire services and ecosystems. Ownership of critical projects or services. A leader on their immediate team and recognized as a subject matter expert by other teams. Improves their director s organization in some subset of: operational tooling and practices, deployment tooling and processes, ownership, hiring, mentoring. Often collaborates closely across teams and services. Ownership of improvements upon on KPIs and SLOs for the entire service. Driving down categorical sources of operational pain across the service organization. Drive and improve operational maturity bar across service organization. Collaborate on technology migrations across the service for a major component. Organization of incident management procedures and responsibilities. Ownership of projects and driving them by working through others. May occasionally need guidance when working on cross-team projects. Seeks input and collaboration when appropriate, e.g. on trade-offs that may affect customers or business goals.Detailed Description and Job RequirementsWork with Oracles world class technology to develop, implement, and support Oracles global infrastructure.As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.Job duties are varied and complex utilizing independent judgment. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems.

Keyskills :
large scale systemsstandard operating proceduresbig dataclosed looporacle rdbmsload balancingcloud computingproblem solvingweb application