Senior Software Engineer

Job Description

Senior Software Engineer

Khoros owns multiple applications in the Care space that helps brands meaningfully engage in real-time digital and social media customer care that nurtures customer relationships and boosts satisfaction. We work in small startup-like teams and love delivering value to our customers through shipping code.

For more details, read about our Care platform

Senior Software Engineer

It s your chance to make a mark in the Care space by working on products that customers love and build new features that make an impact. We take customer satisfaction and renewals seriously, so a big part of your role is to also ensure that what you do is of high quality. The job is to start working on our Care product line and help redefine how brands watch customers in their digital journey and create the right interventions in each step of their journey.

As a Senior Software Engineer you will play a pivotal role in making different solutions of our Care product line highly successful, by leveraging your expertise to implement and maintain complex features while ensuring quality, high-availability and continued innovation. The initial step is to work on our Manage View product and later expand to other products within the Care space.

Responsibilities

Deliver on the product roadmap

Mentor Engineers in the team

Assist/help Lead/Manage with technical planning

Build software that works well (quality), stable and secure

Improve code quality by ing the SOLID design principles

Write unit tests for all new code

Perform extensive code reviews

Work with Product Manager to suggest innovative ideas that lead to feature enhancements

Participate in an on-call rotation and incident management

You are

An engineer with BE/BTech in Computer Science or equivalent degree

A person with 6 years of experience in building enterprise grade products

A strong understanding of microservice architecture

The ability to design, develop and implement scalable, elastic microservice based platforms

Well versed with one or more of these technologies:

5 years of experience in Java

2 years of experience in JavaScript and React

2 years of experience using AWS Services (DynamoDB, ECS, SQS and Kinesis)

2 years of experience using Elasticsearch

Experienced in one or more of these technologies:

SASS, LESS or similar CSS preprocessors

Building large scale user interfaces with ES6, Webpack and Babel

An engineer who writes testable and modular code

Someone who understands git, pull requests and good software development practices

A programmer with a good understanding of Social media domain (nice to have)

A believer in being Agile and not just doing Agile

You believe

Technology has the potential to influence users in ways unimagined in the past

Programming is not just about writing code, it is about solving user s problems

Engineering does not stop at just coding, it s a journey of the code from your machine to achieve what you wanted the code to achieve

Engineering is about getting things done, incrementally and optimally

Team members learn from each other

Autonomy is awesome and love contributing to product

About Khoros

Formerly Lithium Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions everyday. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.

Keyskills :
sql serverjavasqlcustomer relationsjavascriptsocial media marketingsocial mediacustomer caremedia marketingcomputer scienceconsumer insightsincident managementcustomer engagementsoftware developmentcustomer satisfactioncssawsgitecs