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Senior Support Engineer

5.00 to 10.00 Years   Bangalore   14 Sep, 2023
Nokia Solutions and Networks India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Understanding individual features from multiple support perspectives: performance, functional, robustness, traffic throughput, quality of service, interoperability & troubleshooting.
    • Designing and constructing network diagnostic tools and techniques; provisioning and configuring networks to simulate live customer environments for issue reproduction and root cause analysis, including the addition of new or upgraded elements into the solution environment
    • Working with the engineering team to design and implement manual and/or automated tests to validate fixes and solutions to service-affecting issues in the monitoring, provisioning and reporting protocols used in customer networks
    • Planning, executing, tracking of all staging and customer-reported issues in the deployed solution components, using judgment to strategically balance quality, schedule and cost for issues resolution and service restoration; participating in Problem Review Boards as an advocate for the customer
    • Responding to all customer issues and queries during acceptance testing in a timely and effective manner, isolating problems to minimize service impacts with creative workarounds and fast turnaround on escalations; proactive planning and execution of customer software and network upgrades. Develop and deliver customer training and consulting.
    Position Requirements
    • 8+ years of experience, in which 5+ years Product Support with Software Verification experience, preferably with Java[1]based OSS applications.
    • Make it happen attitude, strong sense of ownership, inventive, resourceful and flexible in a fast-paced, challenging and evolving environment.
    • NMS/EMS (for IP Domain) Application Concepts, FCAPS and Support.
    • Good knowledge in the understanding of XML, RestAPI, SOAP
    • Linux OS installation, File Management, HA/Cluster environment setup and troubleshooting skills.
    • MySQL/Oracle/Postgres/Ingres database installation and troubleshooting skills.
    • Python Scripting experience.
    • Excellent troubleshooting skills, investigating/reproducing issues, raising tickets and driving issues to timely resolution in a scrum environment working with peer testers and developers in different sites
    • Ability to produce comprehensive high-quality root cause analysis reports, and issue characterizations with accurately triaged and prioritized defect reports, with applied creativity and insight
    • Strong interpersonal and communication (both written and verbal) skills
    • Demonstrated ability to learn quickly and to work in a fast paced, innovative environment
    • Experience in customer-facing roles; ability to work independently on issues directly with the customer
    • Ability to travel occasionally to customer sites
    • Ability to occasionally work additional on-call and off-hour shifts
    Preferred Requirements
    • Knowledge of IP Networking and related protocols: OSPF, BGP, DHCP, MPLS, IP VPN, VLAN, VLL/VPLS, etc.
    • Knowledge of Software Defined Networking & Network Function Virtualization concepts
    • Experience with Nokia products (7x50 Service Routers, 7705, 7210, 5620 SAM, 5670 RAM) and Nuage Networks offerings
    • Knowledge of Cloud Computing concepts and platforms such as OpenStack, hypervisor technology (KVM, VMware ESXi)
    • Familiar with project infrastructure tools such as JIRA, Confluence, Git, SalesForce
    • Experience integrating 3rd party network management software
    • Experience with using automated test tools and building automated diagnostic scripts
    Education Bachelors degree or higher in Computer Science, Software Engineering, or equivalent experience.Additional Information,

Keyskills :
active directorynetworkingtechnical supporttroubleshooting

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