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Senior Support Engineer 4LS DM

2.00 to 10.00 Years   Bangalore   15 Oct, 2020
Nokia Solutions and Networks India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About NokiaAt Nokia we create the technology to connect the world. Developing and delivering the industrys only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.About Nokia SoftwareNokia Software is the leading solutions provider in the telecoms software market helping to drive large-scale service and network operations automation and digital business transformation in support of customer migrations to 5G. Built on Nokia s cloud-native Common Software Foundation (CSF), Nokia s multi-vendor and multi-network software solutions enrich and secure user experiences; automate operations and infrastructure; and enable new revenue streams and cost efficiencies.Job DescriptionAs 4LS Engineer for IMPACT family of products in Device Management (IoT, Mobile, Home Devices, etc.) you will be part of a special task force solving the most critical and strategic issues in solution deployment and production issues

  • This requires gaining in-depth knowledge of IMPACT/Device Management and specific domains, at the same level as the product engineering teams.
  • Willing to support on-call rotation and support scheduled maintenance windows
  • Responsible for customer problem resolution and troubleshooting
  • Work closely with field support teams (3LS/2LS) to collect required diagnostic data and work with R&D experts as required to resolve issues in timely way
  • Development of advanced diagnostic tools and contribute to Knowledge Base
  • Develop and deliver training to broader field support and Services teams
  • Develop and maintain best practices
  • Meet 4LS SLAs and able to resolve critical issues with urgency
  • Spread expertise into Device Management domain
  • Support internal labs and Applications used for daily work
  • Able to travel in a short notice to support critical Customer projects/issues
  • Able to collaborate and communicate effectively with internal teams and Customers
Job Responsibilities & Competencies
  • B.E./B.Tech. Computer Engineering/Software Engineering/Electrical Engineering
  • At least 6 years of experience in Software Development or Software integration or QA or Application Support, with minimum 2+ years in troubleshooting and identifying solutions to customer issues and provide solution/API/SDK support to Services/Deployment team.
  • Good written and verbal communication skills in English.
  • Experience working in a customer-oriented environment with ability to handle and resolve critical customer issues/problems.
  • Working experience in Linux environment, shell scripts, DB (MariaDB, Cassandra, Oracle, etc.), REST APIs, XML, JSON, NFV, RabbitMQ, etc.
  • Experience with software development using Python, Test automation tools, etc. is a plus
  • Strong interpersonal skills and an ability to work directly with customers.
Advantages:
  • Knowledge of Virtualization environment: OpenStack/KVM/VMWare
  • Willingness to understand device management protocols, Mobile OMA-DM, OMA-CP, iOS proprietary, RCS, HS2.0, Home TR-69, SNMP, IoT/M2M LWM2M, OMA-DM, etc.
  • Knowledge of technologies/programming languages Java/C++, Puppet, Ansible, Kubernetes, Docker Containers, Swagger, Keycloak/Single-Sign-On, etc. a
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.,

Keyskills :
active directorynetworkingtechnical supporttroubleshootingcomputer hardwaretest automation toolsfield supportknowledge baserevenue streamstest automationautomation toolssoftware solutions

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