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Senior Support Engineer 4LS DM

5.00 to 8.00 Years   Bangalore   05 Jan, 2021
Nokia Solutions and Networks India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

  • As 4LS Engineer for IMPACT/HDM family of products in Device Management (IoT, Mobile, Home Devices, etc.) you will be part of a special task force solving the most critical and strategic issues in solution deployment and production issues
  • This requires gaining in-depth knowledge of IMPACT/HDM (Device Management) and specific domains, at the same level as the product engineering teams
  • Willing to support on-call rotation and support scheduled maintenance windows
  • Responsible for customer problem resolution and troubleshooting
  • Work closely with field support teams (3LS/2LS) to collect required diagnostic data and work with R&D experts as required to resolve issues in timely way
  • Development of advanced diagnostic tools and contribute to Knowledge Base
  • Develop and deliver training to broader field support and Services teams
  • Develop and maintain best practices
  • Meet 4LS SLAs and able to resolve critical issues with urgency
  • Spread expertise into Device Management domain
  • Support internal labs and Applications used for daily work
  • Able to travel in a short notice to support critical Customer projects/issues
  • Able to collaborate and communicate effectively with internal teams and Customers
Job Responsibilities & Competencies
  • Strong interpersonal skills and an ability to work directly with customers.
  • Working experience in Linux environment, shell scripts, DB (MariaDB, Cassandra, Oracle, etc.), REST APIs, XML, JSON, NFV, RabbitMQ, etc.
  • Knowledge of technologies/programming languages Java/C++, Puppet, Ansible, Kubernetes, Docker Containers, Swagger, Keycloak/Single-Sign-On, etc.
  • Experience with software development using Java, Python, Test automation tools, etc. is a plus
  • Knowledge of Virtualization environment: OpenStack/KVM/VMWare
  • Willingness to understand device management protocols, Mobile OMA-DM, OMA-CP, iOS proprietary, RCS, HS2.0, Home TR-69, SNMP, IoT/M2M LWM2M, OMA-DM, etc.
Qualifications
  • Bachelor/Masters in Computer Engineering/Software Engineering/Electrical Engineering
  • Good written and verbal communication skills in English.
  • Work Experience : 5 to 8 years in Software R&D organisation
  • Experience working in a customer-oriented environment with ability to handle and resolve critical customer issues/problems.
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Keyskills :
active directorynetworkingtechnical supporttroubleshootingcomputer hardwaretest automation toolsfield supportrevenue streamstest automation

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