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Senior Support Engineer

5.00 to 10.00 Years   Bangalore   02 Nov, 2020
AppsFlyer
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaTechnical Support / Helpdesk,General / Other Software
EmploymentTypeFull-time

Job Description

What youll do:

  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
  • Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously
  • Work with AppsFlyer s R&D and product teams on escalations and product enhancement requests
  • Enrich our client knowledge base with relevant technical information
  • Create and lead support improvement processes across the company
  • Provide product feedback and insights to the business and R&D teams
  • Manage various internal projects; training, ensuring support readiness for new feature releases, etc.
  • Being a technical advocate for our VIP customers, working closely with the customer success and business teams
  • Passion for solving customer issues in a fast paced environment
  • 5+ years of experience with technical support / QA / data analysis/ development/ technical account management
    • Experience in SQL querying and managing data
  • Background in Mobile development or QA (iOS, Android)
    • Excellent written and verbal communication skills Structured and process-oriented Ability to learn new technologies quickly Multitasking and ability to work independently Web / mobile marketing and digital advertising experience
  • Being introduced by an AppsFlyer team member is a plus!
    • ,

    Keyskills :
    active directorynetworkingtechnical supporttroubleshootingcomputer hardwareroot causedata analysisknowledge basemobile marketingsupport servicesissue resolutionaccount managementmobile developmentdigital advertisingcommunication skillsverba

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