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Senior Systems Engineer IT Service Management

0.00 to 3.00 Years   Bangalore   27 Feb, 2024
Infosys Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Education: BE is preferred.More than 3 years of relevant IT experienceShould be experienced in day to day IT support with respect to managing endpoints - desktops, laptops, IP Phones.Should have Good knowledge in implementation & administration of servers.Knowledge on Active Directory Services, DHCP & DNS. Candidate will have experience in Active Directory, TCP/IP configuration/troubleshooting, network printers, and all-around problem solving and troubleshooting in a Windows environmentBasic administration of LAN infrastructure (switches/firewall/ routers).Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents.Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests. Candidate should be aware of different tools used for capacity management, availability managements.Experience in Asset management and various IT reports.Should be flexible to work in different shift timings and coordinate with different teams across geographies.,

Keyskills :
it supportroot causeproblem solvingactive directoryasset managementdirectory servicescapacity managementlanslatigdhcprootwindowslaptopsprintersmanagementavailability

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