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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
B.E (or equiv.) with 6 years of experience in product deployment and customer servicesHands-on experience in implementation of one or more ITSM or monitoring toolsExperience in the areas of Service Management and Operations , Service Automation , Asset Management and Business Service MonitoringKnowledge of network and systems management domain including standards / protocols (WMI , SNMP , SMIS etc.) , ITIL standardsExperience in integrating ITSM tools with other enterprise applications desirableExcellent communication and presentation skillsGood analytical and troubleshooting skillsRoles and Responsibilities:Work with customers to understand business requirements and propose an appropriate solution which can demonstrate business value and help achieve customer satisfactionInstall and update core software , interfaces , database and web servicesIdentify and resolve issues related to implementation of productProvide implementation schedule , resolutions to technical issues and general advice as technical consultantProvide highly responsive customer service and maintain high level of customer satisfactionEngineer , record and document solutions to common and difficult problemsLearn , implement and teach best practices for implementation and configuration of the productCollaborate with engineering to improve implementation and configuration of the product,
Keyskills :
environmentcustomer relations salessap deliverygeneral advice customer serviceasset management