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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Network / System Administration |
| EmploymentType | Full-time |
What you will do Help drive global knowledge around supporting the product and become the single source of product related escalations within customer support for the regionWork with our front line Customer Support Engineers to let them help our customers understand the true potential to the software through ensuring that their answers are provided both timely and accuratelySolve problems in an effective and measured manner. You ll be working primarily with technical teams focused on technical solutions, so the ability to build a trust relationship with experienced resources is critical.Assist with issue triage, product expertise, and guidance to resolve customer reported defects and questions. You will perform advanced troubleshooting, log analysis, and interact with customers to reach solutions and answers to various inquiries.Contribute to a detailed and comprehensive knowledge base that our clients and internal consumers can use to solve their own challenges without needing to get a hold of you.Sustain our 97%+ customer satisfaction rating by providing phenomenal, personalized support with our great customersElevate the typical support analyst role to a complex technical software opportunity. What we are looking for The Senior Technical Support Engineer role is experienced technically and is responsible for making the rest of the team more effective.In today s ever-changing social landscape, we need someone who s up-to-date on the latest and greatest web tools and platforms.To do so, we use Web 2.0 architecture, HTML, CSS, JavaScript, relational databases and networking in our day to day lives. This means a proficiency with programming, script languages, and relational databases is definitely experience that s helpful to succeed. Technical 3+ years of experience in customer and/or technical support roles, ideally analyzing and supporting web applications3+ years of experience working with customers, managing relationships and setting customer expectationsExcellent written and spoken communication skillsPrevious demonstrated experience in one or more of the following technical domainsWeb 2.0 architecture and solutionsHTML, CSS, DHTML, JavaScriptRelational databases (Oracle, MySQL)REST APIExpertise in supporting complex Enterprise software solutions (ERP, CRM, etc) instead of more typical technical support. We don t follow a script here and expect our analysts to make judgement calls.Able to communicate effectively between teams and individuals of varying technical expertiseFamiliar with the latest trends in social channels (forums, Facebook, Twitter, etc.)Able to multi-task effectively while working on customer issues Education Bachelor s Degree in Computer Science, Information Technology, Management or related fieldTechnical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert,
Keyskills :
web toolsoracle sqlwindowscustomer supportknowledge baseweb applicationscomputer sciencetroubleshootingoperating systemstechnical supportnetworkinglog analysisweb 20