Senior Technical Trainer

Job Description

Key Areas of Responsibility:

• Delivers and works to develop engaging technical training for classroom-based, virtual classroom-based, on-demand, and blended learning using, Microsoft Office products, Camtasia, Articulate 360 or other applicable software.
• Acts independently to gather and document internal and/or external customer requirements.
• Assists with video and audio production and editing of recorded learning experiences.
• Actively contributes to course development, updates and general improvements to learning content.
• Proficient in the setup and configuration of new and existing training environments.
• Builds understanding of customers business and demonstrates understanding of the business in training presentations.
• Helps instructional design team translate learning outcomes into appropriate learning activities and assessments.
• Partners with instructional design team to determine learning approach for internal and external customer learning needs.
• Partners with instructional design team to determine the best methods, techniques, and evaluation criteria for developing learning content.
• Works independently on multiple projects simultaneously under aggressive deadlines.
• Develops positive relationships with stakeholders and team members.
• Actively develops CSG product knowledge.
• Networks with key contacts across the organization and across other company functions to gather feedback on training content enhancements
• Reviews and interprets technical documentation and existing course materials for the purpose of developing and delivering instructional materials.
• Develops learning content, including videos as needed.
• Collaborates with stakeholders (including clients, internal business owners, SMEs and end users) to identify the most effective method for delivering technical learning content.
• Collaborates with end users to define and identify business procedures and establish course content. Also, collaborates with Subject Matter Experts (SMEs) to collect and interpret information.

Knowledge, Skills and Experience:

• Bachelor s degree or equivalent experience required.
• Experience in computer science, testing or developing software required.
• Experience delivering technical or application training to software testing or developer audiences.
• Ability to deliver technical training materials for a variety of audiences, understanding and applying adult learning principles.
• Technical aptitude with the ability to work closely and communicate with engineers to take complex technical concepts and translate them to layman terms for a non-expert to understand.
• Ability to distill complex information into clear, concise text.
• Personal drive and commitment to continually improve processes and CSG learning solutions and services.
• Futuristic thinking and desire to stay on the cutting edge of the future of technology and of learning and the ability to effectively bring these concepts to fruition.
• Motivation and drive to experiment and try new ways of sharing learning content with learners.
• Strong command of the English language and excellent written and verbal communication skills.
• Ability to apply professional and interpersonal communication skills.
• Excellent organizational skills, including ability to consistently adhere to multiple deadlines and frequently changing workload.
• Ability to work independently, delivering accurate information under deadline pressure.
• Ability to work effectively in a collaborative and globally dispersed team environment.
• Knowledge and/or certification in ITIL a plus
• CSG Solution and product knowledge and experience a plus, including Singleview, Intermediate, Interactive, WBMS Portfolio and Route
• Experience with eLearning content authoring tools, particularly Articulate 360 a plus.
• Experience developing learning videos and editing them with editing tools such as Camtasia a plus.
• Experience developing technical or application training a plus.
• Experience working with Telecom and/or Cable Television Billing domain a plus.

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Keyskills :
work effectivelysoftware testing javablended learning learning outcomesnetworking technical trainingcable television