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Senior Technical Writer

3.00 to 0.00 Years   Bangalore   08 Apr, 2021
Finastra
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Technical Writing
EmploymentTypeFull-time

Job Description

What will you contribute A Technical Writer creates documentation and education materials to boost user experience on a digital platform. Such documentation may come in the form of user guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions and system operations.Responsibilities & Deliverables:Requirements are these

  • . Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).
  • . Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
  • . Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
  • . Gather customer feedback on documentation to improve usability.
  • . Act as an editor to ensure consistency.
  • . Monitor metrics on the usage of knowledge base material as well as direct customer feedback to prioritize future initiatives.
Required Experience:Responsibilities
  • 3 years of technical writing experience.
  • Experience working in the banking software domain.
  • Strong written and verbal communications and experience working with content in multiple mediums.
  • Experience working cross-departmentally to communicate the nuts and bolts of a product.
  • Strong experience owning an end-to-end documentation creation process.
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
  • A positive attitude, willing to jump in and tackle new challenges.
  • Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, JavaScript, Python.
  • Experience working with Agile/Scrum software development teams.
Preferred Qualifications
  • A familiarity with working and experimenting with code samples to better understand the needs of API consumers.
  • Excellent knowledge of MadCap Flare.
  • Attention to detail with a creative eye.
  • Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives.
  • Passionate about learning and developing.
  • Enjoys working as part of a team in a collaborative environment.
  • Exposure to documentation publishing software (MadCap, Wiki-based).
  • Exposure to tech comm programs.
*************************************************************************************************************The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.*************************************************************************************************************,

Keyskills :
editingcontent managementframemakerdocumentationguided toursbanking softwaretechnical writingproduct marketingdigital conversionsoftware developmentcssapigithtmlnuts

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