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Service Delivery Engineer 2

3.00 to 5.00 Years   Bangalore   09 May, 2019
Dell
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareService / Installation / Repair
EmploymentTypeFull-time

Job Description

  • Responsible for Implementing, Supporting and Troubleshooting the upgrades of data centers built using DELLEMC Convergence and Hyper Convergence Infrastructure from Remote. He/She should have Expert knowledge in Implementing & Supporting one or more of the Technology Domains such as Data center Networking, Unified Data center Storage Infrastructure, VMware Virtualization & Cisco UCS Compute Infrastructure.
  • Deliver DELLEMC CI/HCI Solutions for Data centers and specifically integrating those into DELLEMC s overall data center architecture and detailed design.
  • Delivery Specialist will also serve as content knowledge expert, participate in upgrade proposal preparation, develop detailed upgrade services methodologies, customer presentations, mentor other technical consultants and assist with development of technical collateral around server and application integrated designs.
  • The Delivery Specialist should exercise judgment within defined Industry standards and use creativity to develop a clear low level services methodology for the data center solutions being positioned.
  • Responsible for technical decisions that will affect project timelines, functional units, and/or deadlines.
  • Works closely with the customer on Dell EMC Best Practices; ensures solutions work as intended in the customers environment.
  • Provides proactive recommendations to the customer for improving their use of Dell EMC CI/HCI solutions to help maximize their satisfaction with Dell EMC.
  • Actively contributes to the implementation, configuration, layout and performance tuning of EMC and non-Dell EMC products.
  • Participates in the design and operational execution of the customers disaster recovery process as required.
Essential Requirements
  • 3 - 5 years experience with Dell and Cisco Data Center networking / Enterprise networking, Security strongly. This experience should include the planning, deployment, configuration and administration of Networks and Security.
  • The ideal candidate will have deep technical expertise in the use of Data Center products and their use in the design of Converged Infrastructure through Network, Compute, Storage and Virtualization architecture. In addition, IT people/process consulting knowledge and experience, understanding of data center physical requirements specific to power, cooling, cabling etc.,
  • Operations experience and working knowledge in implementing management and monitoring infrastructure for the data center.
  • Must be self-motivated and eager to learn new technologies and skills to better assist customers
  • Knowledge of Dell Switches and NSX-V
  • Leadership skills to lead and execute on projects.
  • Good Communication and Presentation skills.
Desirable Requirements
  • Hands on Cisco and Dell Switches experience preferred
  • Cisco Certified Network Associate/Professional (CCNA/CCNP)
  • Experience dealing with Cisco UCS
  • Excellent customer service skills with strong focus on customer satisfaction
  • Strong problem-solving skills with an emphasis on quick problem resolution
,

Keyskills :
autocadms office environmentdisaster recovery productionjava

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