Service Delivery Engineer 2 (I6)

Job Description

Service Delivery Engineer 2- Data ProtectionPlans, directs, and coordinates the organizational/technical activities required for delivery of the services to ensure technical solution meets contracts specifications. Builds in-depth knowledge of clients priorities, challenges and initiatives and become a trusted advisor. Identifies potential sales opportunities and help coordinate efforts with sales and Global Services SMEs to pursue opportunities. Maintains awareness of all service matters and manage customer during high priority escalations. Develops strategic account growth plan along with sales and Global Services SMEs.Join us as a Service Delivery Engineer 2 on our Managed Services team in Bangalore to do the best work of your career and make a profound social impact. What you ll achieve As a Service Delivery Engineer 2, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.You will:
• Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
• Work on Assigned projects and drive them to completion,
• Build and sustain effective communications with all partners and cross-functional teams, maximizing the customer experience and relationships
• Develop working relationship with the Dell team and Customer Consiglieres.
• Maintain awareness of all service matters and manage customer during high priority escalations.
Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements
• Good working knowledge with 3+ years of experience in Dell EMC Data Protection product suites
• Knowledge desired on module backup such as Oracle, SQL, NDMP and VADP over Networker or Data Domain, Power Protect and DPA custom report config.
• Good Knowledge of Avamar and/or Networker modules like databases, VM backups, Data Domain, Tape
• Proficiency in virtualization and cloud technologies
• Flexibility with rotational shift (21x5) and weekend support
Desirable Requirements
• ITIL Foundation and intermediate module
• Cyber Recovery
Here s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Application closing date: 30 April 2022Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .,

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