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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Designation: Service Delivery Manager , Location: Mumbai , Bangalore Years of Exp: 12yrs 14 Yrs Mandatory Points: 1) Candidate should be from BFSI domain only 2) Candidate should have ONSITE working experience 3) Candidate should have handled team of at least 80 - 100 resources. 4) Candidate Service Delivery Manager | Global Resources Consulting Designation: Service Delivery Manager , Location: Mumbai , Bangalore Years of Exp: 12yrs 14 Yrs Candidate should be from BFSI domain only Candidate should have ONSITE working experience 3) Candidate should have handled team of at least 80 - 100 resources. Candidate should have handled Indian Customer. Responsible for managing service delivery for (EUS) end user support for Domestic Clients Responsible for Multiple client delivery with a span of 80 - 100 resources The support scope would be mix of deskside and remote Responsible for managing but not limited to the below Operations Process Management Support Knowledge Management initiative , Ensuring 100 % maintenance of SOPs in Knowledge repository Maintain 100% technical SOP in Support central for any new type of technical issues Working knowledge of CRM Proactively initiate Process Improvements keeping in mind , Inputs from Audit Process , Best practices across industry and ITIL guidelines Reduction of cycle times for any process , Inputs from Customer Feedback Contracting and subcontracting engagements Transition activities include , Takeover New services and Process & Framework , Resources , Metrcis and Dashbaords , Reviews , Audits and Performance Management , Induction frame work , Training and Skill Development for new skills Understand clearly operational definitions for all processes , Understand how we measure all critical data points in the processes , Improve any irregularities reported as a result of the Metrics Dashboards Always update weekly and monthly dashboards as defined Load , CMDB , SLA data , Billing data , Resource Productivity Provide additional support during ramp - up stages , Assist in training new team members , Up skill to take on additional deliverables Desired Skills and Experience Any graduate with 8 - 12 yrs in service delivery in (EUS) end user support Prior experience in Service Delivery and Program Management in the IT Infrastructure / Managed Services Space is a must Should have managed a team of 80 - 100 + resources for deskside & remote in multi customer environment,
Keyskills :
sladeliveryitiluser supportit infrastructurestatements of work sowskill developmentend user supportclient deliveryprogram managementservice deliveryproject managementprocess managementmanaged services