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Service Delivery Managers - IT Infrastructure

3.00 to 7.00 Years   Bangalore   04 Sep, 2023
Pentagon Consultancy Services
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other SoftwareIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Job Title : Service Delivery Managers - IT InfrastructureDesignation : Service Delivery Managers - IT InfrastructureExperience : 12 to 24 yrsLocation : Bangalore/Chennai/PuneSalary : Industry StandardClient Name : MNCEducation : GraduationSkills : IT Service Delivery, IT Infrastructure, CTO, Security, ITILPriority : HOTDescription : - Manage a large team to provide single point ownership for the service delivery in the area of Remote Infrastructure Delivery Management Services for areas such as given below but not limited to:a) Server Support & Administration,b) I/T Security Administration,c) Storage Managementd) Database Administratione) Production Controlf) Console Operations / Computer Operations- Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for a vertical- Participate in the solution development phase of bid life cycle- Participate in organizational activities like recruitment- Responsible for people management with specific reference to managing the growth and development of the people working in the team.- Responsible for the financial parameters of the area he runs through CP, cost of delivery initiatives, pyramid management, people rotation, ELT absorption program, managing operations costs like shift ratio, transport cost- Implement performance standards and measurements established by Operations Maturity teams to manage ongoing service delivery and attain delivery efficiency- Manage delivery of technical design/proposal preparation and/or approval on change orders- Own Service Management processes, tools and disciplines and ensure they are applied in all aspects of contract delivery- Mange issues and risks- Responsible for targeted customer satisfaction- Responsible for running an ITIL compliant operation and enforcing security and compliance requirements and customer- Work closely with resourcing team to manage the resource fulfillment process needed to run the delivery operation well and to avoid revenue lossOwn and drive people management processes including career planning, training and certification, rewards and recognition and employee engagement.Experience (No of years):Minimum 12 yrs. of which at least 5 years should be as Delivery Manager for Infrastructure Management Services of a medium or large sized accountDesired Skills:- Understanding of IM delivery policies and strategies, as well as financial, human resource, and contractual policies and strategies which influence IM Outsourcing technical solution development.- ITIL, 6Sigma, Lean certificationsMandatory Skills:- Ability to recognize and articulate complex problems related to the project / segment of the project or function.- Creativity and judgment in development of multiple solutions related to project objectives utilizing recognized project management techniques.- Ability to recognize difficulties with and, if required, challenge the validity of given procedures and processes with a view toward enhancement or improvement.- Ability to analyze problems and create solutions involving finance, scheduling, technology, methodology, tools and solution components.Ideal candidate:- Candidate should have experience managing 150-200 people.- Should have experience handling a minimum of 15 - 20 million USD and growing.Apply Now,

Keyskills :
sladeliveryitilservice deliveryproject managementit service deliverychange orderslife cycle

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