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Service Desk

2.00 to 3.00 Years   Bangalore   25 Mar, 2019
Diverse Lynx
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional Areaechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

  • Understand the BT products and services that they represent to a solid basic level (e.g. same as Local IT employees) and in-depth BTs operational/service processes.
  • Due to the technical nature of their work, 1-2 months of formal training is required and these people are not script-driven call centre types but Process driven Operations.
  • Good Communication skills ( Written & Spoken English).
  • Exposure / Basic Knowledge in OS(Windows 7,8 & 10, SSCM, Anti-Virus) , MS package( Outlook ,O365, Skype, MS Team, Hello for Business etc) , MDM , VPN & remote connectivity, Hardware(Laptops , Printers, Handheld devices), SharePoint, Password reset.
,

Keyskills :
communicationscriptsharepointskills

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