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Service Desk Management

3.00 to 0.00 Years   Bangalore   31 Aug, 2020
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Role :Service Management Practitioner
  • Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
  • Must Have Skills :Service Desk Management
  • Good To Have Skills :Service Desk Voice Support
  • Job Requirements :
      • Key Responsibilities : 1 Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and through email, chat remote support 2 Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group 3 Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation 4 Provides resolution to customer
      • Technical Experience : 1 Incident management and usage of ITSM, ServiceNow, HPSM and other ticketing tools 2 Knowledge on O365, MS OFFICE Suite, Active directory, Hardware and Software related troubleshooting skills 3 Basic Knowledge of SAP environment 4 Ability to remain calm and courteous in periods of stress
      • Professional Attributes : 1 Excellent written communication skills with email etiquette 2 Excellent customer service skills
      • Educational Qualification : Bachelors degree or 3 years diploma
    • Additional Information : port
,

Keyskills :
ms office suitems officeremote supportticketing toolsemail etiquettecustomer serviceactive directoryincident managementService Desk ManagementVoice SupportDesk Management

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