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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 3.0 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Dear Candidate,Greetings from DynPro India Pvt. LtdHope you are looking for Job Change. Here We have an opportunity with MNC Company,In Bangalore and Gurgaon Location. Apply only those can join immediately and interested in Contract role . Its a C2H position. Role: Service Desk ManagementPractitionerExperience:1 - 2 YearsWork Location Bangalore, GurgaonNotice Period: Immediate to 10 DaysJob Type: Contract to HirePayroll with DynPro India Pvt Ltd.Mandatory Skills:Service DeskManagementRole : Service Management Practitioner Role Description : Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served. Must have Skills : Service Desk ManagementService Desk Voice SupportJob Requirements : Key Responsibilities : 1 Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and through email, chat remote support 2 Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group 3 Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation 4 Provides resolution to customer Technical Experience : 1 Incident management and usage of ITSM, ServiceNow, HPSM and other ticketing tools2 Knowledge on O365, MS OFFICE Suite, Active directory, Hardware and Software related troubleshooting skills 3 Basic Knowledge of SAP environment 4 Ability to remain calm and courteous in periods of stress Professional Attributes : 1 Excellent written communication skills with email etiquette 2 Excellent customer service skills Educational Qualification: Bachelors degree or 3 years diploma Professional Attributes : Good analytic and communication skillsIf Interested, Please revert with your below details.Full Name:Mobile Number:Email ID:Total Experience :Relevant Experience:PAN Number: IT Skills worked :Education:University:DOB: Contract / Permanent Employee: Current Company Name:-Payroll Company Name: -Current CTC : -Expected CTC : -Official Notice Period :-Are you Negotiate with your Notice Period, if yes how many days:Last Working Day in Current company:Interested in Contract Position:Ready to Work with DynPro Payroll :Company NameWorking in MNC Company: - Any offer in hand :CTC offered :Father Name: Native Place : -:Please Share your photo (Mandatory):Please Share your Scan copy of Pan Card to upload your Resume(Mandatory)When are you available on for the Tcon / Video interview:Current Location: Preferred Location:Can you Join within 15 Days :Thanks & regards,S RejeeshHR Consultant9449734939rejeesh.s@dynproindia.comDynPro India Pvt. Ltd.www.dynproindia.com>>>Your Bridge To Information Technology Worldwide ,
Keyskills :
remote supportctcvideoms office suitesapms officetroubleshooting skillsinformation technologycustomer serviceitsmemail etiquetteemailvizscanwritten communicationactive directorypanchathpsmcommunication skills