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Service Desk Managment

Fresher   Bangalore   14 Jul, 2025
ARTECH INFOSYSTEMS PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    FresherAs an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide efficient Service Desk Voice Support.- Ensure timely resolution of client issues.- Maintain a high level of client satisfaction.- Collaborate with technical teams to resolve complex issues.- Document and track all client interactions and solutions.- Contribute to continuous improvement initiatives.Professional & Technical Skills:- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service management principles.- Experience with ticketing systems and remote support tools.- Knowledge of troubleshooting techniques for software applications.- Excellent communication and customer service skills.Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required.Contact DetailsPhone: hidden_mobileMail: hidden_email

Keyskills :
service desk managementtechnical support

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