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SERVICE DESK - SME / Team Lead / Asst Manager -PUNE

5.00 to 10.00 Years   Bangalore   26 Dec, 2022
PERSONAL NETWORK Hiring For MNC client of PERSONAL NETWORK
Job LocationBangalore
EducationNot Mentioned
SalaryRs 7 - 16 Lakh/Yr
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    About CLIENT : A Global Leading professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 35 industries and all business functions underpinned by the worlds largest delivery network They work at the intersection of business and technology to help their clients improve their performance and create sustainable value for their stakeholders. With more than 3,00,000 + people serving clients in more than 100 + countriesPOSITION : SERVICE DESK / SERVICE DELIVERY MANAGEMENT / ITIL - Incident Management / Problem Management 1. SME - SERVICE DESK 2. TEAM LEAD - Operations - SERVICE DESK / SERVICE DELIVERY 3. Asst. Manager - SERVICE DESK / SERVICE DELIVERY / SERVIC DESK MANAGEMENT 4. SERVICE DELIVERY MANAGER / SERVICE DESK - MANAGER / PROJECT MANAGER / OPS MANAGERREMUNERATION :- 5L to 20 LakhsEXPERIENCE : 4 to 16 YearsQUALIFICATION : Any Graduate/ BE / B Tech / MTECH / MCALOCATION : PUNE ( Open to Relocate to PUNE )Roles & Responsibilities :-The role will manage a team of 18-20 membersLEADERSHIPPERFORMANCE MANAGEMENTPEOPLE MANAGEMENTTechnical Skills:Good experience in providing technical support on various M365 features & conceptsGood experience/Knowledge providing support to modern end point environments (VDI/Cloud, etc)Good troubleshooting skills in various versions of O365 at the user level as a first level resolutionGood troubleshooting and administration skills in MS Teams/OneDrive at the user levelGood troubleshooting on Windows 10 OS & the applicationsPrevious experience in supporting remote Desktop & O365 Infra supportKnowledge of Active Directory concepts preferredProcess Skills:Excellent Analysis and Documentation skillsIncident, Request and Problem Management SkillsSound ITIL knowledgeOperations ManagementSLA ManagementPerformance ManagementCapacity ManagementQualification:At least 2-4 years of work experience in supporting Win 10 Remote desktop & O365 Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed collegePreferred certifications on the belowo Win 10 - MD-100o O365 . MS-100 , MS -500o ITILCALL Uma hidden_mobile for More details about the profileEmail Resume to : hidden_email / hidden_email

Keyskills :
incident managementitilservice improvementservice deskservice delivery managementoffice 365active directoryit helpdesk

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