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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Welcome to an exciting world of One Team Customer Service, where you will join an ambitious and expanding team of Customer Service Professionals of OTCS, an extended arm of our colleagues across the globe in the front office. This team together with the front office colleagues & Customer Service team focuses on delivering Best in Class Service & Experience to our global clientele. This team has an array of responsibility from understanding customer needs to exceeding customer expectations. The ultimate objective of this team is to ensure that we completely satisfy customer needs profitably & create value for us as well as our customers.Show More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.Show More Key responsibilitiesJob Level Description: Provides support on defined issues and contributes through application of expertise and knowledge. Works independently within defined boundaries and guidelines in specific area but will need supervision on more complex assignments. Knowledge is required for the application of practical methods and techniques, work procedures and processes. Has some knowledge of the functional area and understands the overall nature of the business. Problems require solution through a choice between known alternatives, within the area of expertise and direct manager will evaluate the appropriateness and effectiveness of the solution. Able to present results of own work to team. Roles require previous work experience in a related area or may be an entry level role for a university graduate.Purpose: Collects and analyses data for decision making and provides support to the Execution for Performance Management team in presenting data to stakeholders and following up on actions and plans.Key Accountabilities: Reports collations, exceptions and variance analysis for Key Performance Indicators.Provides Internal and external benchmarks of Key Performance Indicators, Liaises with stakeholders on performance delivered and exception reporting.Develops and maintains standard reports and assists in monitoring business efficiency.Show More We are looking forUnderstanding of the shipment life cycle and roles of CS, cross-functional stakeholders. Strong problem solving and analytical skills.Effective communication skills.Excellent Learning capability.Excellent English required in verbal, reading and writing.Sense of urgency and stress handling.Customer centric mindset with focus on service orientationGood in various office software, such as MS softwareAn attitude of excellence with good influence powerEquip with positive and constructive attitude with creative thinking for team improvement and business driving.Work independently/excellent time management skill and multiple tasks handling ability.Show More,
Keyskills :
key performance indicatorslife cycleentry levelfront officefollowing upproblem solvingtime managementcustomer servicevariance analysisemployee engagement