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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Monitors, tracks and reports the service performance and addresses customer pain points with help from technical teams Establish regular communication with all stakeholders regarding all service aspects . Develops and maintains a continuous Service Improvement Program (CSIP) Develop an in-depth understanding of the customer s end user IT landscape Track service finance topics including service contracting, service utilization and service billing Create necessary documents with attention to quality and adhere to the account specific process requirements Acts as primary interface to the customer, other vendors and all Daimler personnel associated with the project. To manage risks and issues impacting service deliverables Maintain all required documentation in a central repository Ready to work in shifts,BE/B-Tech/Diploma/Graduate ITIL Foundation certified 6 + years of experience in the IT Field 2 + Years of Project Management experience Fluency in one foreign language (apart from English) preferred Good understanding of end use computing domain (clients, patching, packaging, end point security)
Keyskills :
securitydocumentationmanagementcommunicationfinancelanguageendorsforeignperformanceutilizationpackagingpatchingrepository