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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Responsibilities:Service DeskDefine monitoring and measurement parameters for the process in- line with defined deliverable and signed- off SLATrain team members on changed processes / proceduresGive feedback on the basis of performance against benchmarkIncident Management (IM)Identify process deficiency & drive process efficiencyPlan and build organization / teamAchieve improved availability through improved service restoration methodsProblem ManagementDrive Problem Management process steps to achieve desired resultsIdentify training needsAnalyze cause and effect at process level Change Management (CM)Present and review change plans to identify anomaliesAnalyze change records / process and establish trends and problemsImplement change process through training / coachingConfiguration ManagementAudit CMDB ( configuration management database) for correctness and completeness of Cis (Configuration Information)Achieve no surprise elements due to out of date CMDBAnalyze process for deficiency & run training campaignAudit and review process to strengthen the CMDB process managementRelease Management (RM)Analyze the Releases from quality, timelines perspectiveSupply inputs to Incident and Problem management teams Implement process in its lifecycle Monitor for strict adherenceDecide on Release in full / partial / delta as the case may beAvailability Management (AM)Implement Availability requirementsMonitor and control process adherenceMonitor performance degradation due to Service interruption / down time Analyze performance of AM process Total Experience In Years I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge. I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application.Join our global team and hone your skills to match with the digital pace,
Keyskills :
managementcoachingslatrainingcmdbecordsmonitoringdatabaseadherencesupplycontrolstepscisperformance