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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Service Desk_Improve efficiency / productivity_Analyze audit feedback and build improvement measures_Interface &manage stakeholders (customer - internal / external, auditors, auditees)Incident Management (IM)_Drive incident reductions by working with other process groups_Provide inputs to change management team for better pre-production tests to avoid post implementation outages._Stakeholder management - including external Supplier management & building consensusCapacity Management (CM) _Provide complete and relevant input on future business needs and upcoming technology changes which may impact the CM forecast to the team aptly_Ensure the availability of all inputs, knowledge and skills required for effective handling of CM process_Coordinate with internal and external functions related to CM Process(e.g. Vendor, Customer, CM, Configuration Management etc.) and ensure that required support is available for effective and efficient CM ProcessITSCM (Information Technology Service Continuity Management) _Manage contracts_Translate business recovery requirements into technical requirements and specifications._Communicate at all levels within the organization.SLA management _Negotiate, conclude and manage SLAs, OLAs (Operational Level Agreement) and Ucs (Under pinning contracts)_Review overall IT organization performance and plan improvementsIT Security Management _Manage, Review & Update IT Security Management ProcessVendor Management (VM) _Conceptualize the business requirements w.r.t the signed-off delivery of VM Process_Understand the critical success factors in VM Process and ensure that the availability of all inputs, knowledge and skillsBusiness Relationship Management _Build framework for Service Review, Service Complaints and Customer Satisfaction_Establish relationship with customer to be aware of business needs and major changes and able to prepare to respond to that needTechnical Skills IT Infrastructure Management (F)Incident Management (F)Problem Management (A)IT Change Management (A)Configuration Management (A)Release Management (F)Availability management (F)Financial Management (A)IT Capacity Planning (A)IT Service Continuity Management (ITSCM) (F)Service Level Management (F)IT Security Management (F)Vendor Management (F)Business Relationship Management (F)Behavioral Skills Email Communication, Presentation, Public Speaking (P)Strategic Thinking, Transactions Processing, Planning (P)Analytical Thinking, Scientific Temperament (P)Interpersonal Skills (P), Nurturing Relationships (P)Customer Service Orientation, Business Appreciation (P) Proficiency Legend: (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert.,
Keyskills :
it security managementit securitypublic speakingchange managementcapacity planningservice continuitysecurity managementsupplier managementservice orientationcustomer satisfactionbusiness requirements