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ServiceNow Human Resource Service Management (HR) SW/Application Tech Support Practitioner

4.00 to 10.00 Years   Bangalore   27 Apr, 2021
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :8
  • Work Experience :8-10 years
  • Work location :Bengaluru
  • Must Have Skills :ServiceNow Human Resource Service Management (HR)
  • Good To Have Skills :Servicenow Tools Administration
  • Job Requirements :
      • Key Responsibilities : Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow b-ServiceNow platform development c-ServiceNow application d-Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow e-Applies innovative technical solutions to business and the application processes
      • Technical Experience : Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc b-Minimum 4 years of experience with Service-Now Worked on Service Now applications scoped and global applications c-Worked with 3rd party integrations d-Worked on Incident management, problem management, change management and knowledge management e-Troubleshooting Service Now performance issues Worked on ITSM, HR, CSM
      • Professional Attributes : Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum
      • Educational Qualification : Bachelors Degree in Computer Science, IT, Engineering, or related field
    • Additional Information : Involved in pre-sales, client demo and RFPs b-Mandatory:Certified System Administrator and Certifie
,

Keyskills :
3rd party integrationsteam buildingproblem solvingtime managementcomputer scienceasset managementchange managementanalytical skillsproject managementservice management

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