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ServiceNow ITSM Developer - Bangalore (WFO)

Fresher   Bangalore   20 Sep, 2025
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaERP / CRM
EmploymentTypeFull-time

Job Description

    We have Great opportunity for ServiceNow ITSM/ITOM Developer at Bangalore locationNote- There would be shift timing of APAC working hrs Starting from 3:30am to 12pm IST and 5 days WFO at Bangalore LocationLocation BangaloreExp 9yrs to 12yrsNotice period Immediate 30 daysJD as given below:Primary Skills Required
    • ServiceNow ITSM & ITOM
    • Java & Python scripting
    • Power Platform / Low-code platforms
    Key Responsibilities
    • Ticket Management: Monitor and resolve incidents, problems, and service requests within SLA.
    • Platform Maintenance: Perform patching, monitoring, and annual upgrades.
    • Solution Development: Build and implement ServiceNow solutions based on business requirements.
    • Collaboration: Work with business analysts and project managers to provide expert guidance.
    • End-to-End Delivery: Handle full lifecycle of ServiceNow solutions including configuration, enhancement, release management.
    • Customization: Design forms, workflows, dashboards, reports, integrations, and scripts.
    • Continuous Improvement: Identify improvement areas and contribute to CSI initiatives.
    • Agile & ITIL Compliance: Follow Agile methodology and ITIL processes.
    • Testing & Documentation: Maintain testing protocols and documentation.
    • Knowledge Sharing: Mentor junior staff and create knowledge base articles.
    • Automation & Innovation: Drive automation initiatives using Flow Designer and collaborate on custom solutions.
    • Reporting & Analysis: Extract data and report on KPIs like ROI, adoption rates, and automation effectiveness.
    Experience & Qualifications
    • 6 years in ServiceNow administration, development, upgrades, and implementation.
    • Strong knowledge of:
    • ITSM, ITOM, Discovery, Asset Management, Service Catalog
    • Custom app development, CSM, Portal design
    • ServiceNow Support Portal (HI Portal)
    • Experience with Java/Python scripting and Power Platform
    If JD is matching to your profile kindly share details and updated resume on hidden_email

Keyskills :
javapythonitsmscriptingservicenow

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