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Shift Manager , Shift Incharge

0.00 to 3.00 Years   Bangalore   10 Nov, 2021
JUBILANT FOODWORKS
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryFMCG / F&B
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Roles and ResponsibilitiesLeads Operational Excellence and the Guest Experience:

  • To ensure self and team handles all Guest concerns during the shift
  • To respond to all Guest feedback with action plans to address opportunities
  • To coach team on hospitality standards
  • To communicate Guest feedback to the team and involve in action plans to resolve issues
  • To ensures all training and reference materials are available and used by the team
  • To execute processes that ensure the restaurant meets safety and sanitation standards
  • To execute processes that ensure inside and outside cleanliness standards are met
  • To ensure shift is appropriately staffed to achieve service with speed goals
Drives Sales Growth:
  • Involves entire team by communicating goals, results, and action plans
  • Ensures each shift is appropriately staffed to meet hospitality with speed goals
  • Ensure all products are available to Guests every shift and execute all products to standard
  • Utilizes appropriate suggestive selling
  • Complete all self-audits during the shift and review previous actions plans to address opportunities
  • Manages cash loss through cash control procedures
  • Follows a maintenance schedule for equipment and facility
  • Sets shift goals and track results
  • Involves entire team by communicating goals, results, and action plans
Desired Candidate ProfileHotel Management Degree/Diploma Or Graduation1 Year of relevant experience in Retail/ QSR Industry at Managerial Level,

Keyskills :
cashhospitalityoperational excellencesafetyrestaurantcontrolmaintenancescheduleisosanitationplctrainingsalestroubleshootingoperationsboilermaterialsequipmentqsrmanagement

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