SME Business Quality

Job Description

• The Business Quality - SME will be responsible for the strategy, quality, coordination and productivity of the Business quality team in Bangalore and will own a variety of function wide goals on process improvements, innovation, defect reduction and continuous improvement. The job involves ensuring operational rigor, designing high business impact processes and establishing frameworks for sustainable quality improvement.
• He/she will be point of contact to the retail/3P teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders.
• The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. The ideal candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices.
• Core Responsibilities and Key Performance Areas:
• Executes and makes plans to deliver business metrics
• Analyzes data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions
• Establishes key reporting/MIS for functional area and provides reports to senior management/ stakeholders at process level
• rives continuous improvement and contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and owns specific action or change
• Identifies gaps and drives improvement/ optimization initiatives that work toward a metric improvement of processes/functions at site level
• Demonstrates the ability to dive deep into a problem, performs root cause analysis, and identifies constraints to recommend a solution
• Develops processes or tool components with documented SOPs for new processes or activities undertaken by the function
• Manages escalation/complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics
• Owns the output quality of the process managed
• Initiates and leads process improvement projects, contributes to solution proposals, and implements them to other applicable/in-scope operational areas
• Guides and owns SOPs and shares best practices in own/others teams
• Participates in new-process onboarding, i.e., new GL/process/module with complete documentation
• Participates in or owns modules of solution-building in business process setup, cross-functional process activity, automation, tool-build documentation, etc.
• Interacts with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews
• Owns Root-Cause-Analysis for defects across functions and drives short-term and long-term action items from stakeholders
• Responsible for pre-scoped external/internal communication, i.e, recurring updates, blurbs, and reports
• Represents data and communicates effectively to handle escalations; influences decision making process

• Graduate degree with 5 years of work experience
• Experience building and implementing quality frameworks, methodologies and tools Lean, Six Sigma etc
• Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources.
• Has managed critical operational processes, with SLA responsibility.
• Strong analytical, mediation and problem resolution skills.
• Exposure to working with technology teams and solving operational issues using technology.
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
• Excellent written and oral communication skills
• To receive security clearance all candidates must undergo a background check.
• Master s Degree/MBA, Certification in process excellence (PMI, Lean, Six Sigma).
• Exposure to SQL, R, MIS Tools, Quality Dashboards
• Lean, Six Sigma or Process Excellence Certification

Keyskills :
readautomationcomstrategyqualitywebdrivingoperationsleanorganizationsmesqlactioncoecommunicationimprovement