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Snow dev/admin

5.00 to 12.00 Years   Bangalore   30 May, 2019
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Perform day-to-day administration of the ServiceNow platform.
  • Maintain business services and configuration item relationships in ServiceNow.
  • Support ServiceNow discovery tool for CMDB.
  • Maintain the integrity of the ServiceNow platform across production and non-production instances.
  • Perform installation and testing of updates and new releases.
  • Provide ServiceNow configuration and customization assistance including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
  • Design and configure new applications and modules.
  • Experience in Change Request/ Change Management
  • Assist in troubleshooting patch / release management issues.
  • Support translating business requirements into technical requirements.
  • Implement new functionality.
  • Develop UI forms, fields, notifications, workflows and JavaScript server/client code.
  • Build reports, gauges, and home pages.
  • Maintain Service Level Agreement (SLA) and monitor SLA workflows.
  • Support creation of new service catalog requests and items with variables.
  • Create, monitor, modify, and publish service catalog workflows with approvals.
  • Create and use update sets to move configurations between systems.
  • Search, populate, and customize the knowledge base.
Qualification
  • Bachelor degree or equivalent work experience.
  • 5+ years ServiceNow System Administration experience in an enterprise environment.
  • ServiceNow system administrator training required.
  • Certified ServiceNow Administrator (Implementation Specialist Certification a plus).
  • Hands on experience in ensuring compliance with highly regulated industry requirements.
  • Experience in implementing ServiceNow processes and functions.
  • Experience in Java, JavaScript, Web Services, AJAX, XML.
  • Understanding and experience with agile software development methodologies (e.g. Scrum).
  • Must possess fantastic communication skills.
  • Web applications, networks, protocols and email (SMTP, POP3).
  • Working knowledge of relational databases.
  • Experience with IT Service Management, Service Desk, and Change Management processes.
  • ITIL v3 methodologies (Foundation Certification required).
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Keyskills :
marketingadministrationtroubleshootinginstallationjavaprotocolsmanagementwebervicesmediapublicrelations

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