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Software Engineer II - ServiceNow, Prod/App support

3.00 to 7.00 Years   Bangalore   17 May, 2023
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Support and aid in the day to day management of our Production instance of ServiceNow
    • Install/upgrade/manage APIs for the various systems that interact with ServiceNow
    • Knowledge of improving performance and configuration by utilizing ServiceNow best practices
    • Work closely with Product owners, Developers and Support teams for Critical applications
    • Troubleshoot complex code issues and suggest or provide solutions, provide rota d off hours support as part of the team on-call rotation
    • Automate, monitor and maintenance of systems in a distributed, enterprise environment and ensure environment performance, reliability and availability
    • Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency
    Required qualifications, capabilities, and skills
    • 3+ years of applied experience in a production / application Support or AutomationEngineering role with knowledge of ServiceNow platform
    • Experience of production management monitoring tools e.g. Splunk, Grafana, APICA, etc.
    • Experience with web front end development frameworks such as JavaScript, JQuery, etc.
    • Experience administering application servers, web servers, and databases
    • Strong sense of ownership, strong analytical and problem-solving skills with effective verbal and written communication skills
    • Ability to work in a fast-paced Agile Development team environment, balancing competing priorities/tasks, quick learning capability
    • Demonstrates a client-focused and team-oriented mindset able to work effectively in a collaborative, team-oriented environment
    Preferred qualifications, capabilities, and skills
    • Familiarity with modern front-end technologies
    • ServiceNow Certified System Administrator is preferred
    ,

Keyskills :
environmentautomationprogrammingstorageanalyticsfront endweb serversagile developmentsoftware solutions

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