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Software Support Analyst

1.00 to 4.00 Years   Bangalore   01 Apr, 2020
MPC
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaIT Operations / EDP / MISSales / BD
EmploymentTypeFull-time

Job Description

Primary Responsibilities:

  • Work with artists and software developers globally, providing prompt frontline technical support for all newly submitted tickets
  • Identify and provide solutions to problems reported by users to resolve their issues, working with development team(s) to investigate and escalate issues when applicable
  • Serve as a liaison between the artist and development team(s) to effectively convey and prioritize customer requests and concerns
  • Facilitate handover meetings and reports on shift rotations
  • Develop and maintain the support teams playbook, documentation and customer knowledge base
Qualifications

Skills and Experience:

  • Experience working in software service or support team
  • Experience interacting and communicating directly to customers globally
  • Expertise in Python, and shell scripting
  • Have experience with one or more of the following issue tracking software and workflows (Jira, Service Desk, Service Now, Zendesk)
  • Knowledge of SDLC, ITIL, and ITSM processes
  • Experience with Linux operating system and developing on this platform

Desired Additional Skills:

  • Working Experience in applications built on C , Java, or Perl
  • Experience with databases, such as Oracle, MySQL, or PostgreSQL.
  • Experience supporting both terminal and GUI applications
  • Knowledge of one or more VFX applications - Maya, Katana, Houdini, or Nuke
  • Knowledge of VFX production workflows
,

Keyskills :
unixtroubleshooting customer relationssla environmentservice desk knowledge baseshell scripting

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