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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
This individual will work closely with the Aryakas TAC team, researching various deployment solutions, recreating problems and solving them in a timely manner. Responsibilities: Researching various deployment solutions, define the technical aspects and recommending the most optimal solution to customers. Be the point of contact for all escalations and complex troubleshooting scenarios. Educate existing and prospective customers on how they can incorporate Aryakas solution to solve their business problems. Provide training to peers, sales and pre-sales staff. Involve in all POP and NetOps activities. Communicate effectively and act as an interface between customers and the support organization. Work with Product Management and Engineering subject matter experts to understand and influence product roadmaps and provide valuable feedback from the customer and competition perspective. Requirements: Bachelors degree or equivalent in a technical discipline. 7 to 9 years of customer facing experience as a Support Engineer in the networking domains. Good understanding of various network topologies and familiarity with TCP/ IP, IPSec, HTTP, DNS, SSL and other Internet protocols. Strong command on the standards and RFCs for some of the very widely used protocols, applications, their performance and potential issues Hands-on experience with some of the leading routers/ firewalls(Cisco, Junpier etc.) Knowledge of traffic generators, debugging tools, simulation capabilities etc. is a must. Automation/ Programming experience will be an added plus. Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level CCIE will be a value add.,
Keyskills :
ipsec ccie rfcs ssl sales command netops networking dns tac troubleshooting ustomerrelations verbalcommunication communicationskills productmanagement networktopologies subjectmatterexperts