Solutions Architect

Job Description

• Provides direction and specialist knowledge in applying Collaboration Solutions to client business
• Contributes to the development of Technology Architectures in specific business, infrastructure or functional areas
• Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability
• Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of technology focus areas as mentioned above
• Thorough knowledge of Unified Communications, Video Conferencing & Networking Solutions
• OEMs: Avaya, Polycom & Cisco
• AVAYA: IP Office, Aura, Contact Centre Technologies & Video Conferencing
• Cisco: Collaboration Solution & Networking
• Polycom: Group Series, Trio, Studio, VVX Phones & Other available solution from Avaya
• Demonstrate project management skills
• Demonstrate excellent verbal and written communication skills: needs analysis, positioning, business justification, Problem Solving Techniques
• Ability to persuade others through presentations, demonstrations, and written communication
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems along with replacing faulty network hardware components when required
• Monitoring network performance to determine if adjustments need to be made
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Advise CIO/CTO level contacts and their IT teams as they look to transform their Collaboration architecture
• Present Collaboration technology infrastructure, including demonstrating deep familiarity with Cloud, on premise, Hybrid deployment models and integration capabilities
• Understand the clients need and establish Perch offerings as the best solution that addresses the technical and business requirements
• Work closely with other teams including Consulting Service, Managed Services, BDMs, Account Managers to develop and execute internal and external programs and initiatives
• Participate in all appropriate product, sales, and technical training and certification to acquire and maintain the knowledge necessary to be effective in the position
• Influencing and guiding members of the Sales team to ensure that they are equipped to close deals
• Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Ask customers targeted questions to quickly understand the root of the problem
• Talk to clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
• Refer to internal database or external resources to provide accurate tech solutions
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports and maintain jovial relationships with clients
• Document technical knowledge in the form of notes and manuals
• Respond to monitoring alerts to identify & take appropriate action to avoid service impact
• Providing incident and change management for our customers across the globe
Job Specification:
• Experience in Unified Communications, Video conferencing & Networking
• Adapt in understanding Solutions of Avaya, Polycom, Cisco, Juniper & HPE
• A good understanding of the architectural principals of cloud-based platforms that include SaaS components
• Proven track record in a client-facing role such as Technical consultant, Technical Engineer
• Fluent English as well as local language (mandatory)
• Strong problem solving and attention to detail skills, Excellent time management skills
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers
• Provides specific detailed information for hardware and software selection
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Ability to work with all levels of staff within and outside of IT and outside the organization
• A self-starter able to work independently but comfortable working in a team environment
• Good analytical and problem-solving skills, dependable and flexible when necessary
• Network security experience LAN and WAN experience
• Ability to work to SLAs in a fast-paced environment and to deal with difficult situations in an effective manner
• Strong problem solving and attention to detail skills with excellent time management
Working Conditions:
• Working Hours: 09:45 am to 6:45 pm Hrs (Monday-Friday)

Keyskills :
video conferencingproblem solvingnetworkingtroubleshooting