Specialist Retail Analytics Operations

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.JOB PURPOSE:A member of the team responsible for supporting activities related to Information Management Business Performance Reporting & Analysis, Sales Performance Management and Scorecards Deliver process efficiencies and effectiveness of the assigned process.KEY RESPONSIBILITIES:Ensuring total customer satisfaction by providing quality service, submitted in a timely manner and communicated effectivelyContinuous Improvement in Productivity to the standards prescribed from time to timeProvide data (in SAS platform) & information support for all the key initiatives of business units across Retail Bank / Private Banking supporting countries & group teams.Participate in Projects by performing UATs as & when required (e.g. UATs on report conversion/migration due to Data-Mart enhancements).Work with Group Analytics team on setting up guidelines related to data security governance in line with Group Policies and monitoring/tracking the team s compliantProvide guidance to Group/Country Analytics teams on matters related to data governance and solutions to enable delivery of information to stakeholders in a secured, timely and efficient mannerWork closely with technology and Ops function and the data warehouse team on solutions to resolve identified production issues which are impacting existing infrastructure /solution covering data quality, data assurance, refresh timeliness, data security governanceProactively managing /monitoring the processes around data warehouse access application, approval and user access reviewTo work closely with the Project teams (Business & Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that these projects are in line with the Information Management Policy requirementsManage analytics support for all the key initiatives of all segments/products of Retail Bank / Private BankingExtend analytics support spanning across entire gamut of business (Customer Acquisition, Portfolio Management, New Product Development)Manage analysis & reporting across all Retail products/segments / Private BankingManage processes leading up to scorecard performance tracking and incentive calculationInteract with metrics owners across various functions and get end to end understanding of the metrics and applicability of the same across various ScorecardsLiaise with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measuresUpholding the Values of the Group and Company at all timesEnsuring compliance of applicable regulations and policiesProcessing and Decision making as per the Departmental Operating Instructions (DOI) manual and within the timeliness and accuracy standards specifiedMaintain and update process documents (e.g. DOIs, Report glossary) as and when there are changes/enhancements in a timely mannerKEY RELATIONSHIPS:Internal: Group RB / PvB, SBIM, all the CFD, GFD, as well as Business Finance teams for the countries & Business leadersProject teamQuality, Program Management Office, Corporate Communications, Technology, ISCIOther Teams for the countries within FSSCExternal: Senior members of other Finance Shared Services Centres in the industry.Peer group companies related businessesKEY COMPETENCIES & EXPERIENCE:Strong Analytical and Strategic mindset, coupled with a thorough understanding of analytics and in Banking IndustryAbility to understand and connect business drivers and rationale for and application of those relevant to the Performance management processes.Significant experience of working with senior management teamAble to quickly establish credibility when representing the Group, presenting a positive, persuasive and professional presence and have an excellent communication, analytical skills.Substantial experience of banking, depth and breadth of knowledge in processes especially in the areas of analytics and related processesStrong ability to understand analytics and its drivers and synthesize them into meaningful analyses as required. Design analysis & interpretations as required to facilitate management decision making.A team player with the proven track record of securing the confidence and respect of the peers, stakeholders and the executive management team.Ability to work effectively under pressure, multi taskQUALIFICATIONS/SKILLS:BE / B.Tech/MCA with (or) MBA / Chartered Accountant (Inter) with 4+ years of hands on SAS experience, process re-engineeringStrong understanding of financial industry, specifically banking products and services and Business Intelligence toolExposure in a large international Bank in driving performance effectiveness / business analyticsEffective communication skills, including presenting and influencing senior management.Initiative and proactive thinkingSAS ProficiencyApply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages .,

Keyskills :
effectivecommunicationskills dataquality musicmaking datasecurity servicelevel projectteams designanalysis eportinganalysis