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Specialist-Sales

1.00 to 3.00 Years   Bangalore   03 Jan, 2023
Merck Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    • Promote and sell products/services to potential or existing customers over phone, by managing the customer relationship
    • Apply knowledge of the life sciences industry as well as the scientific knowledge about the product while detailing the technical data about product over the telephone
    • Explain product specifications and product market image/brand to life science professionals through telephone to enable him/herself for participation in discussion
    • Assist the customer and resolve queries by filling up enquiry forms related to product, service requests, clarification of doubts related to product over the phone
    • Manage customer relationships through regular follow-ups and building up customer loyalty through strong relationships
    • Perform reporting and documentation using different software tools for data entry and recording
    • Generation of leads using various sales procedures
    • Demonstrate product promotion strategy
    • Enlist and present solutions customized to the customer needs from the existing products or services
    • Present complete information to customers on terms of trade, mode of payment and after sales services
    • Identify customer complaints by listening and understanding the problem
    • Provide the appropriate solution to customer complaints
    • Coordinate with various businesses/teams to obtain necessary details for responding to customer query/complaint
    • Prepare daily and monthly sales reports as per reporting norms
    • Promote and sell products/services to potential or existing customers over phone, by managing the customer relationship
    • Apply knowledge of the life sciences industry as well as the scientific knowledge about the product while detailing the technical data about product over the telephone
    • Explain product specifications and product market image/brand to life science professionals through telephone to enable him/herself for participation in discussion
    • Assist the customer and resolve queries by filling up enquiry forms related to product, service requests, clarification of doubts related to product over the phone
    • Manage customer relationships through regular follow-ups and building up customer loyalty through strong relationships
    • Perform reporting and documentation using different software tools for data entry and recording
    • Generation of leads using various sales procedures
    • Demonstrate product promotion strategy
    • Enlist and present solutions customized to the customer needs from the existing products or services
    • Present complete information to customers on terms of trade, mode of payment and after sales services
    • Identify customer complaints by listening and understanding the problem
    • Provide the appropriate solution to customer complaints
    • Coordinate with various businesses/teams to obtain necessary details for responding to customer query/complaint
    • Prepare daily and monthly sales reports as per reporting norms
    ,

Keyskills :
data entrylife sciencescustomer complaintssales servicescustomer relationshipcustomer loyalty

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