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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Dear Folks, Greetings from IBST! Title: Spot offer for Support Lead Qualification: Any Graduation / Post Graduation. Skills: Learning & Development, Voice process, Voice & Accent, Training, Pre Process Training Location: Bangalore Shift : Mid Shift / Night Shift Salary: Up to 9.0 LPA Experience: 5 Years Type of Industry: Any BPO / ITES Software Skills: iMS Office (with Visio) and Content Development tools Learning and Development caters to focusing on the training initiatives for the business. With this objective, the L&D Lead is required to drive initiatives such as: Call monitoring and feedback Coaching the voice coaches for effective monitoring and feedback sessions Conduct training needs analysis, performance gap analysis and refresher training. Ensure the workforce is equipped in terms of adequate technical, behavioral skills and competencies Develop competencies of the voice coaches along with the team members of our stakeholders Design and maintain e- learning modules Assist Human Resources during hiring, through profile screening Facilitate calibration sessions with business unit Address concerns from business unit (if any) ,
Keyskills :
unix advertising accounts sales soffice needsanalysis gapanalysis needanalysis callmonitoring trainingneedsanalysis trainingneedanalysis customersupport trainingneeds