Sr Analyst- Admin tasks for a digital tool

Job Description

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.Job Title -Sr Analyst - Admin tasks for a digital toolJob Location - Electronic city Bangalore Shift: Open for Rotational Shift PURPOSE OF THE POSITIONEnsure admin tasks for a digital tool called Val@M.Create and Manage sites for each customer, create and manage users and entities create documents. Report and tracked any deviations, participate to change activities. Provide customer support on Val@M content (user status, password reset, documents, entities, sites).Possessing excellent communication and collaborative skills and having the ability to work with the minimum of supervision. Having a proven ability to be customer centric, improve best practices and organize time efficiently.ESSENTIAL JOB FUNCTIONSThe maintenance of the Val@M sites(documents contain Installation, Operational and Performance Qualification). Each document will be specific to instruments used in BioMonitoring Portfolio (specifically catering to pharmaceuticals, beverages & food)As a business admin, you would be creating users, create entity. Depending on the contract, connect with Field Service Engineers and create document. All requests will be tracked and recorded using the SNOW ticketing system.CREATE & MANAGE SITES : In collaboration with Valgenesis via a ticketing system. Ensure a Customer site Is not created in duplicate. Manage SITES along year (avoid duplicates, address issues, provide support). Maintains a list of SITES in an excel sheet.CREATE & MANAGE USERS : Create users using internal application in Val@M, links with active directory IT team to activate SSO, allocate appropriate roles. Manage customers users (creation, changes, issues, avoid duplicates). Manage active users pool. Deactivate customer users once the activity is completed. Reactivate customers/ users if they buy new service / document. Maintains a list of USERS in an excel sheet.CREATE & MANAGE ENTITIES: Create entities for customers. Manage ENTITIES along year (avoid duplicates, update information, support)CREATE and Manage DOCUMENTS : create documents based on templates for customers not buying the execution service. When the customer buys the service, the document creation will be done by the field validation engineer (may change in the future). Launch approval workflow of the document. Support customer in case of issue.The business admin will be responsible for clean up of the platform to deactivate account of the customer (when the final validation document has been downloaded)). And to terminate documents 6 months after the final approval + place a ticket to Valgenesis to delete it..1 Time per week, export incidents tickets to Quality for reviewIn case of quality activity as Complaint, Change or CAPA, they can record their activity in Trackwise tasksYou will be in constant contact with Platform manager, business owner located in Molsheim, France, and validation experts located all around the world.BASIC QUALIFICATIONSEducation:Degree / Master s degree in Science Experience:3-4 years in customer facing rolesFamiliar with IT platforms like SNOW ticketing/ other ticketing systemsFirst experience with TrackWise tool would be a plus.Previous work experience should be from a fast-paced, changing and growing organizationTechnical Skills / Competencies:

• Previous experience working in CRM
• Customer Service Management
• Advanced PC and software skills including Microsoft Office and databases
• Understanding of cGMP (current Good Manufacturing Practices) and other quality systems (Total Quality Management, ISO9000, etc.
• Some knowledge in validation will be welcome.

Behavioral Competencies:

• Excellent verbal and written communication skills. Be concise and use appropriate professional tone. Must ensure the response is having the clarity required to enhance the customer experience. Effective communication- interpersonal, inter-group, intra-group, organizational, or external level.
• Expert in Interpersonal skills, Problem solving, Planning & execution.
• Advanced in Customer orientation, Business acumen and Leading change

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!Curious Apply and find more information at https://jobs.vibrantm.com ,

Keyskills :
customer centricmicrosoft officequality systemsquality managementdocument creationactive directoryconstant contactbusiness acumencustomer support