| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
Roles and responsibilities Sr. Engineer - RIMSQualification: Graduate / Diploma1. Troubleshooting:Analyze problems with the service and resolve the issues , gather informationfrom customers either by chat or e - mail to enable effective troubleshooting , Troubleshoots and repairs hardware and software problems with desktop andlaptop computers , Personal Digital Assistants (PDAs) , printers , digitalscanners , and other network equipment , Report issues to vendor / ISP / carrierand follow up on updates. Escalate issues as per Escalation Matrix , Install / Uninstall various software and upgrades equipment when necessary , Monitoring and maintaining / reducing the queue size. Resolving Technicalissues at level 1(Incident and Service request)2. Hardware and Software Management: Monitoring CPU , memory and hard diskutilization , Monitoring the event viewer and generating reports.3. Providing New Desktop Installation and Software Installation Reports , make team members aware of any changes or scheduled activities so thateffective follow up is possible. , Updating the latest anti - virus on serversand monitoring the anti - virus patches on Servers and Desktops and generatingReports , Track the assets issued to users and maintain a database report ofassets. Updating KB and CMDB whenever there is a need. Handling BackupActivities on daily , weekly and Monthly. Generating the Reports on all Backupactivities.4. Process Compliance: Gather information from vendor and customer andupdate the tickets regularly as per the defined process , Prepare a detailedreport on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) , Followingthe various Escalation Matrix (Vendor , Internal and Customer defined) , Ensure tickets are closed post user / customer communication , Maintainsinventory of PC equipment with Asset Executive , Special focus on Power Usercalls , Constantly track tickets for SLA adherence and escalate on deviationsas defined in the process , Comply with defined processes and update ticketswith SLA.,
Keyskills :
softwareinstallationcustomercommunicationispslacpuchatcmdbmailvirusmatrixlaptopdesktopservershardwaresoftwaredatabaseprintersscannershandoverend