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Sr. Staff Technical Support Engineer

10.00 to 12.00 Years   Bangalore   26 Oct, 2020
Vmware Software India Private limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

A self-service interface allows users to create custom combinations of these services in isolated software-based virtual networks that support existing applications without modification or deliver unique requirements for new application workloads. Similar to virtual machines in compute, virtual networks are programmatically provisioned and managed independent of networking hardware. Decoupling from hardware introduces agility, speed and operational efficiency that has transformed data center economics.Why work for our DivisionThe VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the best of the best supporting business-critical applications in a virtual infrastructure.Core responsibilities

  • Lead the escalation team on complex escalations.
    • Communicate technically complex remedies, solutions or work-around in a clear and concise manner to customer or partner and first line managers
    • Create knowledge base content for internal and external use.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Acts as a GSS interface to product development and engineering by providing customer experience trend information, product improvement recommendations and formal product supportability recommendations.
  • Support various customer enablement and partner events - deliver public speaking and presentations.
  • Design, develop and document innovative customer solutions based on hands-on knowledge of the multiple VMware product line
  • Participate and partner with product development to help define and contribute in the creation of progressive integration solutions and tooling based on customer requirements contribute directly to the delivery of these solutions through scripting, coding, testing, documenting, demonstrating and/or showcasing as part of a team.
  • Assume technical leadership role for any new releases/products with respect to strategy and readiness.
  • Perform analysis and design of one or more projects, having significant latitude in performing technical work. (Ex: New product release, efficiency enhancement)
  • Assess Training gaps and enable required content to fill those gaps
  • Mentor TSEs on technical and business acumen
Core Competencies
  • 10-12 years of relevant support industry experience.
  • Been in a technical leadership role.
  • Proficient in OS/Storage and Network architecture and hardware/Software Dependencies
  • Ability to understand/debug issues using various debug tools, code review etc.
  • Planning support for mission critical applications for major releases, both business and infrastructure related
  • Technical Writing/Presentation Skills
  • Identifying and establishing best practices around troubleshooting, disaster recovery, and other areas, as necessary.
  • Knowledge of enterprise architecture methodologies (Ex: TOGAF.)
  • Proficient in design/develop tools relating to troubleshooting.
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Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemsnew product releaseeuropean works councilsequal employment opportunitydata centercode reviewhybrid cloud

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