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Sr System Engineer

4.00 to 9.00 Years   Bangalore   23 Nov, 2022
Merck Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    ROLES & RESPONSIBILITES:
    • Provisioning of global assistance and support to a diversified Enterprise Mobility ecosystem with more than 32000 devices
    • 2nd level user support and related ticket handling
    • Support in troubleshooting (incident management) and Root Cause Analysis (problem management) for global issues in the MDM area
    • Coordination with internal teams like Service Desk, Field Service, local IT units, License Management team and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams
    • Coordination with vendors and contribution to internal and external escalation management processes
    • Creation of related policies and global standards
    • Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions
    QUALIFICATIONS, SKILLS AND EXPERIENCE:
    • ITIL processes like Incident-, Problem-, Change- and Service Continuity management
    • Relevant professional experience of min. 7 years in IT in a large Enterprise environment with many thousands of users
    • Verifiable knowledge and expertise of technologies underlying Enterprise Mobility Management solutions such as device MDM, app wrapping, app management, data management, file sharing / syncing, identity/ access management and adjacent technologies
    • You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies
    • Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas
    • Willingness to set yourself challenging goals to achieve superior performance
    • Responsibility for the improvement of all products, services, processes and working routines within your working area
    • Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations
    • Very good and mature understanding of English in speaking and writing
    • You can communicate and express yourself target group oriented
    • You enjoy working across different teams and cultures and work constructively together in a global company
    • Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted
    • You have a sense of responsibility and pragmatism and you are working customer- and result-orientated
    • Understanding of end-to-end product ownership concepts
    SPECIFIC KNOWLEDGE AND COMPETENCIES REQUIRED:
    • Professional knowledge and experience in operating the following technologies in a global enterprise mobile environment:
      • Microsoft EMS (Intune) and its solution components and a good understanding of Azure Active Directory and Conditional Access
      • Mobile Operating Systems such as iOS, Android, Windows
      • Mobile threat protection technologies, and concepts
      • Traditional and cloud-based authentication and authorization
    • Minimum of 5 years EMM/MDM experience, specifically with Microsoft InTune and service ecosystem
    • In-depth hands on experience in leading mobile OS - Android, iOS
    • Good understanding of IT Infrastructure technologies and infrastructure management operations
    • Vendor management (communication, coordination and escalation)
    • Support processes with interfacing Service Desk, Field Service, Manager on Duty and 3rd level support
    • Scripting skills like Powershell, VB script or Shell script would be of advantage
    ,

Keyskills :
troubleshootingcustomer relationsjavasqlnetworkingroot cause analysis

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