| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BDGeneral / Other Software |
| EmploymentType | Full-time |
1. Troubleshooting:Analyze problems with the service and resolve the issues, gather informationfrom customers either by chat or e- mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop andlaptop computers, Personal Digital Assistants (PDAs), printers, digitalscanners, and other network equipment, Report issues to vendor/ ISP/ carrierand follow up on updates. Escalate issues as per Escalation Matrix, Install/ Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/ reducing the queue size. Resolving Technicalissues at level 1(Incident and Service request)2. Hardware and Software Management: Monitoring CPU, memory and hard diskutilization, Monitoring the event viewer and generating reports.3. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so thateffective follow up is possible., Updating the latest anti- virus on serversand monitoring the anti- virus patches on Servers and Desktops and generatingReports, Track the assets issued to users and maintain a database report ofassets. Updating KB and CMDB whenever there is a need. Handling BackupActivities on daily, weekly and Monthly. Generating the Reports on all Backupactivities.4. Process Compliance: Gather information from vendor and customer andupdate the tickets regularly as per the defined process, Prepare a detailedreport on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), Followingthe various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/ customer communication, Maintainsinventory of PC equipment with Asset Executive, Special focus on Power Usercalls, Constantly track tickets for SLA adherence and escalate on deviationsas defined in the process, Comply with defined processes and update ticketswith SLA.Total Experience In Years I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge. I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application.Join our global team and hone your skills to match with the digital pace,
Keyskills :
softwareinstallationcustomercommunicationslacpuchatcmdbmailvirusmatrixlaptopdesktopservershardwaresoftwaredatabaseprintersscannershandoverendinvent