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Store Manager

2.00 to 7.00 Years   Bangalore   27 Jun, 2023
Ticket2careersconsultant Hiring For RECRUITERZIVE
Job LocationBangalore
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryRetail
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Title: store manager Reporting to : area operations managerSkip Level :city/zonal managerA store manager acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of store sales, conversions, customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.Roles & responsibilities:
    • Greeting customers when they enter store and coaching the team to do the same.
    • Displaying commitment towards providing exceptional customer service and ensuring that store associates also treat customer satisfaction as a priority.
    • Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team.
    • Striving to have long lasting and fruitful relationships with each of our customers.
    • Driving the sales of the store to meet the allotted targets by allocating the targets to the staff developing a culture of high sales performance expectations, i.e. sales leadership motivating and inspiring the field team to drive for results assessing field capability and establish performance priorities at group level people development (attrition control)
    • Assisting in recruiting and selecting high potential staff providing effective on-the-job training and guidance to team members making use of company training modules delivering clear, motivating and constructive feedback in a timely manner to all retail associates evaluating the training needs of store associates and working closely with l&d department to execute the developmental plan
    • Ensuring the staff at store level has basic understanding of pos system to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products
    Personal attributes & competencies Minimum qualification:
    • Graduate Ability to act as a link between strategy and execution
    • Ability to develop and inspire people to achieve their best
    • Ability to build rapport and trusting relationships
    • Ability to understand stated and unstated needs of the customer and offer solutions
    • Clear communication and active listening skills
    • Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
    • Ability to multitask and organize activities based on priority

Keyskills :
store keepingshowroom salesstores maintenancestore managementdirect salesretail marketingstore supervision

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