Support Associate

Job Description

What we offerOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!SUMMARYSAPs key customers continuously extend and adapt their IT infrastructure and processes, to better serve evolving business needs while reducing cost and risk at the same time. SAPs Product Engineering/ Support organization enables SAPs customers to consume SAPs Products and Services to enable their Digital Transformation Journey.ROLE:The following tasks await you in your new role:Application of the functional expertise for supporting our customers on their Extended Warehouse Management Solutions.Resolving Customer issues on Standard delivered EWM processes. Configuration of the systemDelivering Workarounds for non-standard issues in Customers landscape.Helping customers with complex root cause analysis and problem resolution.High willingness to learn in the areas of new innovations and should keep abreast of relevant new SAP features / releases.Willingness to travel on short notice and extend work beyond normal work hours as well as provide Weekend Support.ROLE REQUIREMENTSAt least 3-4 years of experience in ECC & EWM modulesEnd-to-end implementation/ Support experience in Extended Warehouse Management is mandatoryPreferably 2+ years of functional experience in EWM in any large-scale industry.Strong ABAP debugging Skills to quickly arrive at resolution for complex cases from Customers.Strong Written & Oral communication in English to interact with multi-cultural customers on a daily basis.Proven record in understanding application and business requirements and delivering results to stakeholders satisfactionSelf-Driven/ Go-Getter in understanding new topics, commitment in execution of assigned tasksQUALIFICATIONSBE/ME/MTech/MCA from recognized institutions (Regular/Full - Time education)Location: BangaloreWe are SAPSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.Our inclusion promiseSAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor.,

Keyskills :
technical supportcustomer relationsbankingmicrosoft accessERPConsultingSAPCloudEngineeringTechnologyEngineer