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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Hardware / Networking |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
What were looking for:
Support Engineer is responsible for responding to and resolving complex customer problems via phone, email and remote access for Citrix products. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. Isolate and provide resolution to customer issues or qualify the customer issue for senior level assistance or other vendor assistance. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Use fundamental technical troubleshooting skills obtained through performance of the role to define and isolate technical issues. Actively participate in some or all phases of the software development and maintenance cycle. These phases include working on customer-based problems dealing with both the Escalation Team as well as Third Level development on reproducing and researching customers issues, troubleshooting, debugging, documentation, building lab environments, software maintenance, and testing.
Roles Responsibilities
Experience with Microsoft Server Technologies (LDAP, ActiveSync, ISA/TMG)
Microsoft Certified Technology Specialist (MCTS) - Exchange or equivalent experience
Enterprise Mobility Management (EMM) - Apple iOS, Android Windows
Cisco Certified Network Associate or Equivalent
Blackberry Enterprise Server (BES)
Database Experience MS SQL / MySQL
VMware Certified Professional or Equivalent
Public Key Encryption Infrastructure / SCEP
DNS, DHCP, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, Email
Keyskills :
troubleshootingnetworking lanoperating systems switchescisco certified network associate blackberry enterprise servervmware cert