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Support Engineer Advanced Resolution Team

5.00 to 7.00 Years   Bangalore   09 May, 2019
Dell
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Providing technical direction and assistance to our partners and customers regarding their use of the Boomi Platform
    • Aid in identifying root cause for issues at customer request
    • Work closely with customers and interface with our Engineering, Product Management, and Technical Architecture teams to help address issues for customers with larger scale, higher volume, and unique integration requirements
    • Handle the initial escalation for cases with potential for high impact success and visibility across the organization
    • Coach other support engineers on difficult technical integration issues
    • Active participation in our community with your unique experience
    • Prioritize and manage escalated issues with Development teams
    • Train support engineers on lessons learned from working with Development teams
    Essential Requirements
    • Experience as a software engineer or developer and have a passion for helping partners and customers solve complex integration problems
    • You should have a proven ability to design, optimize, and integrate business processes
    • A passion to solve customer problems using your refined communication skills to coach and train customers on the platform
    • Experience with enterprise integration tools preferably(Boomi) that can be used to extend the team s knowledge
    • Motivated individuals who enjoy a fast paced work environment and understand that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency
    • Having experience with any of the following would support your success with working with our platform:
      • SQL and XML technologies
      • SOAP/REST and HTTP
      • Experience in connecting and working with different APIs
      • Basic scripting experience
      • Java platform knowledge
      • Demonstrated deployments of enterprise software systems and SaaS using industry standard environments including XML, HTTP/HTTPS, Java, C++, and ASP.
      • Basic network troubleshooting skills
      • Experience in Windows/Linux servers
      • AWS/Azure experience
      • 5+ years of application integration development or design experience
    Desirable Requirements
    • Working experience in Boomi complex integration processes.
    • 5+ years of application integration development or design experience
    • Should be B.Tech or Masters in Computer Science
    ,

    Keyskills :
    sqljavasearchingintegrationtoolsapplicationarchitectureenterpriseintegrationechnicalsupp

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