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Support Engineer/Senior Support Engineer - Customer Data Cloud

1.00 to 5.00 Years   Bangalore   26 Oct, 2020
SAP India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • SAP CDC is growing quickly and we are expanding our Support Engineering team. This team provides support to innovative customers who have implemented the CDC CIAM platform on their websites and in their applications. In this role we are looking for someone who has a passion for great customer service. Be ready to hit the ground running with your technical capabilities, critical and creative thinking, and fast-paced problem solving skills.
Responsibilities:
  • Support customers who have implemented SAP CDC technology in their websites and applications
  • Provide technical expertise, sample code, and solutions in a variety of environments including client-side (HTML, CSS, JavaScript), mobile (iOS, Android), and server-side (PHP, Java, .NET, etc.)
  • Troubleshoot advanced issues reported by clients involving websites and mobile applications
  • Serve as a technical expert on the CDC APIs and product offerings
  • Work with web developers who have implemented CDC to provide support and technical guidance via email and phone
Requirements:
  • 3+ years experience in web development and other web technologies including but not limited to HTML, CSS, JavaScript, REST, JSON, SQL, etc.
  • 1+ years of customer facing support experience or a proven ability to communicate and breakdown technical ideas to business stakeholders and technical users
  • General understanding of programming languages, APIs, and database technologies
  • Broad understanding of enterprise web architectures
  • Basic understanding of mobile platform development (iOS and Android)
  • Critical and creative thinking, Passion for fast-paced problem solving
  • Experience with website debugging tools such as Charles, Fiddler, Wireshark, Firebug, etc. preferred
  • Experience with SaaS preferred.
Job Segment: Database, Cloud, Engineer, ERP, Developer, Technology, Engineering ,

Keyskills :
active directorynetworkingtechnical supporttroubleshootingcomputer hardwareequal employment opportunitycustomer dataweb developmentproblem solvingweb technologies

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