hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Support Manager - Cloud Growth

5.00 to 10.00 Years   Bangalore   25 Jan, 2023
Atlassian
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Reporting to a Group Manager in the Cloud Growth Team, you will lead a dynamic support team providing legendary support for our Cloud Products still in the early stages of their growth profile. You will have a broad skillset covering leadership, operations, strategic prioritization and customer service. You will oversee the health of our Support team and offerings including coaching support engineers and uncovering insights beneficial to our Product Teams.Main responsibilities:You will ensure that service levels, quality and customer satisfaction targets are met.You will participate in customer-facing calls communicating progress updates, action plans, resolution details, setting priorities and managing expectations.Coordinate root-cause analysis and fixes for complex issues, while ensuring that we are providing a quality experience.Perform in-depth analysis of operational metrics. Uncover and present operational insights. Create strategies to exceed KBM goals and highlight areas of improvement to leadership through MBRs.Organize strategies 3-6 months ahead, implement scalable operational frameworks and methodologies, while aligning with your global peers and working within the broader Atlassian ecosystem (Leads, Teams, others) to implement improvements.You will foster a culture of advocacy on behalf of our customers to pursue improvements in areas ranging from application performance through corporate process changes.On your first day, well expect you to have:7+ years of experience in the Software Industry in a Cloud environment.6+ years of customer support operational management experience in a Cloud environment.5+ years of people management experience leading distributed technical support teams of 5-10 FTEs.Demonstrated understanding of all aspects of people leadership; as well, build internal networks to accomplish our goals and external networks to attract and identify talent.Experience developing talent nurturing programs that grow technical support engineers.Experience analyzing data to gain insights on improving customer satisfaction and team performance.Experience working in high-volume, 24x7 global support operations for paying customers.Experience in both small and large companies is desirable.Experience with Atlassian products (e.g. Jira, Confluence, Bitbucket) and AgileDevOps is desirable.,

Keyskills :
salestechnical supportslacustomer relationsdeliveryservice levelsproblem solvingsupport systemscustomer supportpeople management

APPLY NOW

Support Manager - Cloud Growth Related Jobs

© 2019 Hireejobs All Rights Reserved