Support Specialist

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

• Setup messaging platform for EDMI on Solace, Build, test and release messaging patterns.
• Work closely with Product Owner and delivery teams to define work items, plan, estimate and sign-up for the support
• Manage own work priorities, deadlines and deliverables fulfilling your commitments to Product Owner and fellow team members
• Understand the capabilities across API Management Platform and Ecosystem stack with end-to-end ownership
• Work closely with core engineering team to define work items, plan, estimate and sign-up for the support
• Manage own work priorities, deadlines and deliverables fulfilling your commitments part of the production support team
• Adhere to the quality standards and ensure your work is done to the highest possible quality
• Continuously focus on improving your technical and teamwork skills
• Adhere to the quality standards and ensure your work is done to the highest possible quality
• Continuously focus on improving your technical and teamwork skills
• Primarily responsibility is support the production system on a daily and shifting basis
• Stability of the production system is the key responsibility
• Identify recurring technical issues to the relevant Dev team through proper escalation to maintain the stability and integrity of the environment
• Adhere to the quality standards, change reviews to ensure performance and service integrity is maintained
• Responsible managing and ensuring successful end-to-end deliveries in the assigned tasks, while complying with the organizational quality standards and goals
• Keep management well-informed on a timely basis of progress, status and/or concerns for each assignment
• Understanding application system, architecture, business functionality
• Responsible for problem management & change management, SRE tasks
• Interact with business, vendor and other support teams
• Involve in project enhancement, testing and implementation activities
• Responsible for route cause analysis and post-mortem for critical issues
• Pro-Active recognition of issues with stakeholders, managing escalations where required

Our Ideal Candidate

• Good knowledge in server-side Java with expertise understanding integration solutions with web services and messaging using platforms like webMethods
• Good knowledge of distributed systems, APIs and protocols (HTTP, AMQP, JMS, MQ, SOAP) and experience developing resilient mission-critical systems
• Excellent understanding of good messaging practices and experience applying them in your work
• Demonstrated teamwork skills, preferably in agile and lean environments
• Knowledge in webMethods 9.5 and later with experience of JMS, in Broker, Solace or UniversalMessaging
• Good to have MQ /ActiveMQ /RabbitMQ understanding
• Good understanding Messaging concepts- Guaranteed Delivery ,Duplicate delivery check, message correlation, Ack-Nack etc.
• Experience in Installation (server and product patches/fixes), development, debugging, analysis, testing, monitoring, production release, cutover
• Good to have knowledge in Devops, deployment for CI/CD, Agile(SCRUM, Kanban)
• Good communication skills- expected to coordinate within bank business teams for requirement gathering, status reporting. Also coordinate with vendors such as Software AG, Database, Network,OperatingSystem, Loadbalancing
• Understanding of different message types- XML, SOAP, JSON,JMS,REST
• Experience with infrastructure, security, scaling, support, troubleshooting, monitoring, alerts, messaging patterns, integration patterns, API , cloud,SOA, microservices principles
• Good to have experience with below
  • protocols- AMQP, HTTP,HTTPS, SSL,TLS, FTP,SFTP
  • Languages-Java
  • OS-RedHat Linux
  • webMethods IntegrationServer,Broker,Solace,Adapters, write custom java services, API gateway
  • Adapters-MQ, JDBC
  • eStandards-SWIFT, IFX
  • Tools-Designer, Eclipse or similar IDE for java, SoapUI, testing tools, Jenkins, GIT, SVN, Springboot,Prometheus, Grafana,Microservices container,Elastic stack

• Strong analytical and presentation skills.
• Able to work in a multi-cultural and multi-site environment across different time zones
• Have good technical understanding on infrastructure and application environments
• Quality management, ITIL standards and framework, Remedy / BMC tools
• Ability to deliver consistent results under pressure
• Ability to learn and adapt to new technologies and frameworks
• Well versed in policy/procedures of Incident/Change/Problem Management.

Apply now to join the Bank for those with big career ambitions.,

Keyskills :
applicationservices financialservices plsql sql sql webservices testingtools changemanagement qualitystandards problemmanagement distributedsystems tatementsofw ksow productionsupp