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SW/Application Tech Support PractitionerUnified Communication and Collaboration Operations

4.00 to 5.00 Years   Bangalore   08 Sep, 2019
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture Technology powers our clients businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you ll translate the operational needs of the world s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors.You ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Contact Center Technology Operations,Unified Communication and Collaboration Operations
  • Good To Have Skills :
  • Job Requirements :
      • Key Responsibilities : Liaising with the customer technical representatives Provide recommendations to client on deployment of new features Implement the changes as applicable, test the changes and handover to customer Create and Manage requests on ITSM tool Provide mentoring for existing team and new hires Troubleshoot issues with IPT and Contact Center Deployment Work in 24 x 7 support model
      • Technical Experience : Product/Solution knowledge Cisco CUCM, Voice Gateways, Cisco Unity Connection, IP Phones Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Recommend design updates and changes based on new features and functions to be introduced Good troubleshooting experience on Cisco IPT Contact Center Integrations
      • Professional Attributes : Should have 4 years of experience in Operational support roles Should have supported multiple contact center deployments Should have experience performing call center transitions / transformations Good understanding of procedures, application and concepts within own subject area and und
      • Educational Qualification : BE
    • Additional Information : Good To have Avaya Telephony Genesys Contact Center solutions
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Keyskills :
ciscounityconnection ciscoipt ipphones callcenter ciscovoice musicmaking itoperations complexsystems unityconnection etw kdevices netw kdeployment

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