System Administrtaor

Job Description

The Systems Administration team provides Windows administration responsibilities and operational requirements for the global production and non-production environments. The team ensures systems are in compliance with security criteria, product requirements, service level agreements and operating level agreements. Members perform appropriate maintenance activities following internal process to maintain compliance. Members perform proactive checks and review event management and capacity planning data to alleviate potential impact to operations and eliminate unplanned outages. Performs issue resolution, ensure entrance criteria is accurately captured for issue identification and exit data is consistently provided to ensure complete resolution. Follow-up on open tickets to ensure they are being actively workedWORK Schedules: Due to the global support requirement, the GOC staff at the India location will follow the proposed work schedule:Prime Work schedules would be implemented with starting times being offset by three hours. For example:First shift from 6:00 AM to 03:00 PMSecond shift from 12 PM to 9 PMThird shift from 9 PM to 6 AMWeekend oncall coverage from 6 AM to 6 PMIn addition, the following are also requirements:Regularly Scheduled On-call Rotation: Scheduled on-call work is required to support priority customer calls for events associated with outages. Estimated hours for the total rotation would be at ~10 hours per month.Scheduled Weekend Support Rotation - Scheduled weekend work hours are required to support system maintenance functions. These would include, but not be limited to, software patching, firmware and operating system upgrades. An estimated ~20 hours per month would be required for the total rotation.Regularly Scheduled On-Call component that would include consultative duties would be required based on customer issues and problems. These hours are estimated not to exceed ~10 hours per month.

• Job Summary
• (Brief summary, 1-2 sentences, describing the job s basic function and purpose.)
• This position is responsible for providing technical and Windows administration support to ensure that production servers, operating systems, and systems management components are functionally properly. Will work with a team that acts as a primary escalation point to resolve difficult problems and provide solutions involving new and existing technologies. Responsible for the configuration and support of Microsoft Window based servers running Active Directory and associated services. Assist on projects plans and documentation for hardware/software architecture.
• Essential Job Functions
• (Primary responsibilities of the job and the percentage of time spent on each to total 100 %. Reflect the level autonomy, decision-making authority, breadth and level of work/accountability within the responsibility descriptions.)

Responsibility% of TimeGlobal support and administration of core Active Directory and associated services. (AD, Replication, Forest and Domain Level Trusts, DNS, DHCP, PKI, GPOs, etc.)60%Analyze and document current infrastructure and devise strategies for monitoring in-house application performance characteristics, interprocess communications, messaging, middleware and collaborative software on various platforms.10%Assist in development of hardware/software business cost of ownership models and presentations for management.10%Installation, configuration, maintenance and support for hardware, operating systems and applications.10%Participation in completing customer change requests and problem ticket resolution outside of normal business hours.10%On-call duties that include 24x7 pager response.OngoingRegular and reliable attendance is required.OngoingIncumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG s core competencies and values.OngoingNOTE: The purpose of this job description is to describe the general nature and level of work performed and it is not intended to be all-inclusive. An employee may perform duties outside of their normal responsibilities as needed.Typical Interactions/Relationships(This job typically interacts with the following individuals and groups.)External Vendors and customersInternal All employeesWork Environment(Work environment including any noise, equipment, space, temperature, etc. conditions.)Standard office environmentEducation(Education, training and/or certifications typically required to successfully perform the job.)An Associates or Bachelor degree in Computer Science/IT/or a related subject or equivalent related experience.Experience(Minimum level of related experience typically required to successfully perform the job and preferred experience that is also beneficial to have in this job.)5-7 years of experience in a primary support role managing a large Windows server network (50+ servers) consisting of the following:Windows 2016, 2012, 2008Active Directory (including having worked in the set-up and implementation process)Internet Information Server 5.0 and greaterWindows Terminal ServicesSQL Server Experience preferredPreferredDemonstrated proficiency in the design, implementation and maintenance of Microsoft operating systems/technologies and third party applications including either Citrix Metaframe Presentation Server or VMware ESX Server.Working with network infrastructure applications across networks such as messaging, database, Intranet, Internet communications and operating systems administration.Supporting server technology (such as RAID, clustering, domain models, DHCP, DNS, WINS, LDAP).Additional consideration will be given to candidates with significant real-world, experience/expertise in the following areas:SQL Server 7.0 and greaterPowerShell and .NETMonitoring methodology and technologiesBladeLogicIT Infrastructure Management Frameworks such as ITIL and the Microsoft Operations frameworkMicrosoft Operations Suite products (SCCM, SCOM, EndPoint)HP Enterprise Support tools (HP SIM, HP SUM, One View, VCEM, Etc.)Knowledge, Skills and Abilities(Knowledge skills and abilities typically required to perform the job, licenses and certifications required for the job and preferred knowledge, skills and abilities that are also beneficial to have in this job.)Demonstrated ability to anticipate potential problems and develop contingency plans.Must have excellent written and verbal communication skills with the ability to communicate technical subjects with technical and non-technical employees.Knowledge in hardware/software architecture as well as being able to implement solutions for the company.Skills in configuring, maintaining and troubleshooting server-class hardware (preferably HP C-Class blade systems and technologies).Experience identifying issues and determining root cause via a consistent, layer by layer, logical approach.Demonstrated ability to manage multiple assigned tasks/projects in addition to daily responsibilities.Prefer experience with scripting languages to build scripts in support of the infrastructure and integrate multiple infrastructure applications including: VBScript, WMI, WSH, ADSI, SQL/T-SQL.Prefer experience building scripts to assist and automate support of large server deployments.Ability and willingness to be on-call 24x7 in an on-call rotation.Ability to communicate highly technical information to both technical and non-technical users.Ability to learn and use professional conceptsPhysical Requirements(Physical requirements required to perform the essential job functions.)Keyboarding/Writing/Clicking/Working with fingers >67% of the timeSitting >67% of the timeStanding/Walking 1-33% of the timePushing/Pulling Not ApplicableLifting/Carrying Not ApplicableVision Near/Far Good near vision required for working on the computerHearing Position requires ability to hear oral information.Talking Position requires oral communication

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sqlpowershell